Night Concierge & Guest Services Porter

Dalata Hotel Group; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Employee room rate (Dalata properties)

30% Off Friends & Family rate

Extra annual leave day

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff appreciation initiatives

Job summary

Dalata Hotel Group is seeking hospitality staff in Belfast. You will receive training through the Dalata Academy to develop essential skills and join a friendly team focused on internal growth.

In this role you’ll assist guests with check-in/check-out, help with luggage, and contribute to cleaning lobby areas, meeting rooms, and public spaces while following safety procedures. Dalata supports development and internal progression.

Qualifications

• Experience in working with customers.
• Good spoken English.
• Strong organizational skills.
• Able to work in a busy environment.
• Be a good team player.

Responsibilities

• Check in and out hotel guests as required, as well as assist with guest requests in relation to luggage/porterage.
• Responsible for the cleaning of areas in the hotel, including but not restricted to the lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeting room floor.
• Responsible for cleaning other areas as directed by the manager on duty and also as per the nightly checklist, which may include the set-up of function rooms, the breakfast area, etc.
• Responsibility for the front entrance and outside of the hotel and ensuring that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
• To have a full understanding of the hotels’ fire procedures to ensure the safety of all staff and guests at all times.
• Responsibility for setting up meeting rooms.

Skills

Customer service

English proficiency

Organizational skills

Team player

Busy environment

Job description

Dalata Hotel Group is seeking hospitality staff in Belfast. You will receive training through the Dalata Academy to develop essential skills and join a friendly team focused on internal growth.

In this role you’ll assist guests with check-in/check-out, help with luggage, and contribute to cleaning lobby areas, meeting rooms, and public spaces while following safety procedures. Dalata supports development and internal progression.