Night Concierge (10 Hour shifts)- London (NW8)

Encore; London; On-site; GBP 25,000; Full time

Job summary

An established industry player is looking for a proactive Night Concierge to deliver outstanding customer service in London. This role involves welcoming residents, addressing their queries, and ensuring a secure environment through diligent monitoring and maintenance of the concierge area. You'll enjoy a dynamic work schedule of 9pm to 7am, with 4 days on and 4 days off, making it an exciting opportunity for those passionate about customer service. With generous perks like annual leave and health services, this position is perfect for individuals seeking a fulfilling role in a vibrant community.

Benefits

20 days annual leave (pro-rata)

Cycle to Work Scheme

MediCash

SmartHealth online health services

Eye Care Vouchers

Perkbox Rewards

Company social events

Pension plan

Qualifications

• Experience as a concierge is a plus; strong customer service or security background is valued.
• Excellent written and verbal communication skills.

Responsibilities

• Welcome and assist residents and visitors, handle queries, and manage maintenance requests.
• Conduct site walk-arounds, check IDs, and monitor CCTV for security.

Skills

Customer Service

Communication Skills

Attention to Detail

Health & Safety Knowledge

Job description

Join Our Team as a Night Concierge in London (NW8)

We are seeking a proactive and customer-focused Night Concierge to join our dynamic team in London. This role involves delivering outstanding customer service, maintaining high standards, and resolving issues efficiently.

Location and Salary

• Location: NW8 7LB, London (residents within a 45-minute commute preferred)
• Annual Salary: £25,000
• Working Hours: 9pm-7am, 4 days on, 4 days off

Responsibilities

• Welcome and assist residents and visitors, handle queries, and manage maintenance requests.
• Address issues promptly, escalate concerns to the building manager as needed.
• Conduct site walk-arounds, check IDs, and monitor CCTV for security.
• Manage and record deliveries for residents.
• Maintain the presentation of the concierge area and lobby.
• Perform safety checks, including fire alarm, emergency lighting, and smoke vent testing.
• Provide local area advice to residents.

Qualifications

• Experience as a concierge is a plus; strong customer service or security background is valued.
• Excellent written and verbal communication skills.
• Health & safety qualifications are advantageous but not essential.
• A positive attitude, attention to detail, and responsible handling of duties.

Perks

• 20 days annual leave (pro-rata), bank holidays, and your birthday off
• Cycle to Work Scheme
• MediCash
• SmartHealth online health services
• Eye Care Vouchers
• Perkbox Rewards
• Company social events
• Pension plan

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other

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