Night Concierge

Sanctuary Supported Living; Southend-on-Sea; On-site; GBP 23,000 - 26,000; Full time

Job summary

Sanctuary Supported Living is looking for a Night Concierge who will act as a first point of contact for customer inquiries and ensure security and well-being during shifts. Ideal candidates will have experience working with vulnerable populations, alongside strong communication skills. The role includes both responsibilities for customers and occasional emergency situations.

Benefits

At least 25 days paid holiday, rising to 30 days after 5 years' service

Pension scheme with employer contributions

Online discounts and rewards from retailers

Health and well-being plans

Life assurance

Family friendly arrangements

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience working with young people or vulnerable adults.
• Previous experience working under challenging circumstances.

Responsibilities

• First point of call for customer queries and support.
• Maintaining service security and performing safety checks.
• Organising social activities and writing customer notes.

Skills

Communication skills

Experience with vulnerable adults

IT system usage

Ability to handle challenging situations

Job description

Social network you want to login/join with:

The role of Night Concierge

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes
• This role will require lone working for the majority of the shift

Skills and experiences:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Good communication skills
• Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 224091

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.