Customer Service Assistant - Nights

Vita Student; Park Central; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

28 days paid holiday

Perkbox account access

Royal London Pension contribution

Recognition programmes

Job summary

Vita Student is seeking a Customer Service Assistant (Nights) based in Birmingham to offer exceptional service and maintain the standards of our premium site. This role involves greeting students and guests, managing facility upkeep, and providing a seamless experience for residents.

The ideal candidate will have experience in customer service, a hands-on approach to maintaining cleanliness, and the ability to solve problems efficiently. The position offers a competitive hourly rate of £13.45 for 30 hours per week on a permanent contract.

Qualifications

• Experienced in delivering premium services to customers.
• Hands-on approach to cleanliness and safety of communal areas.
• Technologically astute to support operations effectively.

Responsibilities

• Greet and welcome students and guests warmly.
• Maintain the upkeep of shared facilities throughout the night shift.
• Deliver solutions to any issues or challenges that may arise.
• Conduct block walks every 4-6 hours to survey the building.

Skills

Customer service experience

Cleaning skills

Technology aptitude

Communication skills

Job description

Customer Service Assistant (Nights)

Birmingham, Gough Street

Hourly Rate: £13.45

Contract: Permanent, 30 hours per week

Working Hours: 4 nights on/4 nights off between the hours of 9pm - 7am

Vita Student are launching four brand-new residences across the UK & Spain, giving students even more choice across the UK and Europe while setting a new standard for premium student living. The openings in Edinburgh, Birmingham, Newcastle and Madrid reflect Vita Student’s continued commitment to exceptional locations, contemporary design and an all-in living lifestyle that supports both academic success and wellbeing. All four buildings provide a wide range of studio room types, vibrant hub spaces, dedicated study areas and fully equipped 24/7 gyms. Combined with Vita Student’s supportive on-site teams and community‑focused approach, these features deliver the premium living experience students expect.

To support our premium services, we're building a brand new team, including Customer Service Assistants to deliver a luxury, home‑from‑home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.

Our Night‑Time Customer Service Assistant

Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.

• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night‑time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
• Ensure our facilities are being looked after respectfully by students & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Who we want to join our team…

Professional Experience

• An experienced customer service professional, well‑versed in delivering premium experiences to customers.
• Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

Personal Characteristics

• Vita Student operate a multi‑cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi‑lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Why work for us…….

Holidays

Holidays are paid on a pro‑rata basis which is reflective of hours worked. Customer Service Assistants will receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.

Your Birthday

We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Perkbox

All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension

We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events

We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes

We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development

Whether your Vita career is a medium or long‑term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance

The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work‑related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.