Night Concierge

ForHousing; Ellesmere Port; On-site; GBP 25,000 - 30,000; Full time

Job summary

A housing management organization in Ellesmere Port is seeking a professional to provide on-site assurance and support to customers in supported accommodation. The ideal candidate should have great communication skills, confidence, and awareness of safeguarding. A driving license and vehicle access are essential. This role offers various employee benefits, including wellness programs and discounts.

Benefits

Employee Assistance Programme

Gym discounts

Cycle to work scheme

Discounts from various shops and products

Qualifications

• Driving licence and access to a vehicle is required.
• Awareness of homelessness legislation and practices is preferred.

Responsibilities

• Provide on-site assurance and reactive support to customers.
• Manage challenging behavior and scheme protocols.
• Conduct building checks and light domestic duties.

Skills

Great communication skills

Confidence and assertiveness

Awareness of safeguarding

Job description

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of ForFutures, our Housing Management Contract team, you’ll work alongside customers living in supported accommodation, ensuring a positive customer experience.
Why ForHousing?
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products
• Smartech – purchase technology or white goods and spread the cost
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more
• Cycle to work scheme – save up to 40% on bikes and equipment
• Employee Assistance Programme – access to a 24/7 counselling and support helpline

What you’ll be doing:
• Providing on-site assurance and reactive support to customers in supported accommodation
• Dealing with challenging behaviour from customers
• Managing scheme “protocols”, such as visitor policies
• Working within health and safety guidelines
• Building checks and light domestic duties
• Working within safeguarding guidelines

What we’re looking for:
• Awareness of safeguarding
• Confidence and assertiveness, with great communications skills
• Driving licence and access to a vehicle
• Awareness of homelessness legislation and practices
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.
If you need any adjustments to be made to our recruitment process, please get in touch with the team on [e-mail]
Please note we reserve the right to close this vacancy early, depending on application volumes.