Night Concierge

Sanctuary Group; Dereham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Sanctuary Supported Living seeks a Night Concierge for its homelessness service in Dereham. The role involves acting as the first point of contact for residents, maintaining safety and security, and supporting social activities. This position offers meaningful work in a not-for-profit environment with opportunities for growth and training.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Online discounts and rewards

Health and well-being plans

Life assurance

Flexible working options

Tax-efficient savings via Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience in roles supporting vulnerable populations.
• Driving licence and access to a vehicle are essential.

Responsibilities

• First point of contact for customer queries.
• Maintain service security and perform health and safety checks.
• Organize and run social activities.

Skills

IT systems confidence

Experience with young people or vulnerable adults

Ability to handle challenging circumstances

Job description

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Department: Health and Social Care (Qualified and Non-Qualified)

Operation: Sanctuary Supported Living

Closing Date: [Date]

Requisition: 223078

£12.39 per hour

42 hours per week

Sanctuary Supported Living is recruiting for a Night Concierge at our Homelessness Service, Selwyn House, Dereham.

We specialise in delivering personalised housing, care, and support services across England to help people live independently.

We are a national, not-for-profit organisation committed to putting our customers first and supporting their pathways to independence.

Your work, whether delivering support or supporting our frontline teams, makes a real difference daily.

Working with us offers a rewarding and inspiring environment with opportunities for training and career development.

The role of Concierge includes:

• Being the first point of contact for customer queries
• Building relationships and helping develop life skills
• Handling emergency or challenging situations
• Providing excellent customer service
• Organising and running social activities occasionally
• Health and safety responsibilities, e.g., fire safety checks
• Maintaining security of the service
• Writing and updating customer notes

Skills and experience required:

• Experience working with young people or vulnerable adults, including those with mental health needs or substance misuse issues
• Experience working under challenging circumstances
• Confidence in using IT systems
• Driving licence and access to a vehicle are essential

Are you ready to be your best?

We offer great benefits, including:

• At least 25 days paid holiday, increasing to 30 days after 5 years (plus public holidays) pro-rata
• Pension scheme with employer contributions
• Online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Flexible working options
• Tax-efficient savings via Cycle to Work scheme
• Learning and development opportunities

Job Reference: 223078

We are only accepting applications from those with the right to work in the UK. If applying internally, please use your internal careers account.

Applications may close early due to high volume. Apply promptly.

We value diversity and inclusion. Sanctuary is committed to being an inclusive organisation and supports applicants from diverse backgrounds, with adjustments available throughout the application process.

Building Equality and Diversity

We encourage applications from all backgrounds. We work with the Home Office to prevent illegal working. An enhanced DBS check will be required for successful applicants, which we will pay for. Sanctuary Housing Association and Sanctuary Home Care Limited are exempt charities.

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