Night Concierge

ForHousing; Chester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Housing Management Contract team. In this role, you will ensure a positive experience for customers living in supported accommodation, providing on-site support and managing various protocols. You'll be part of a welcoming environment that values diversity and offers numerous employee benefits, including a wellbeing center and employee assistance programs. If you are passionate about making a difference in the community and possess strong communication skills, this opportunity is perfect for you.

Benefits

Gym Discounts

Cycle to Work Scheme

Employee Assistance Programme

Smartech Purchase Options

STAR Discounts

Qualifications

• Awareness of safeguarding and homelessness legislation is essential.
• Strong communication skills and confidence are crucial for this role.

Responsibilities

• Provide on-site assurance and support to customers in accommodation.
• Manage visitor policies and respond to challenging behavior.

Skills

Communication Skills

Confidence

Assertiveness

Awareness of Safeguarding

Understanding of Homelessness Legislation

Job description

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of ForFutures, our Housing Management Contract team, you’ll work alongside customers living in supported accommodation, ensuring a positive customer experience.

Why ForHousing?

• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
• Employee Assistance Programme – access to a 24/7 counselling and support helpline.

What you’ll be doing:

• Providing on-site assurance and reactive support to customers in supported accommodation.
• Dealing with challenging behaviour from customers.
• Managing scheme “protocols”, such as visitor policies.
• Working within health and safety guidelines.
• Building checks and light domestic duties.
• Working within safeguarding guidelines.

What we’re looking for:

• Awareness of safeguarding.
• Confidence and assertiveness, with great communication skills.
• Awareness of homelessness legislation and practices.
• Ability to travel between sites.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.

If you need any adjustments to be made to our recruitment process, please get in touch with the team on [e-mail].

Please note we reserve the right to close this vacancy early, depending on application volumes.

Interviews will take place on Wednesday 14th May.