Night Cleaner – VOX

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Our client, The NEC Group, operates five renowned entertainment venues: the NEC, The Vox, Resorts World Arena, Utilita Arena Birmingham, and The ICC. Many of these venues have been recently re-launched and rebranded to notable acclaim.

This vacancy will be based at: The VOX (inside Resorts World)

Position: Casual Night Cleaner

You have the flexibility to inform us of your availability, allowing work to be scheduled around your circumstances.

Main Duties:

1. Create a positive visitor experience for all attendees.
2. Act as a customer service ambassador, providing information and assistance regarding the venues and events.
3. Ensure compliance with Health and Safety regulations within the venues.
4. Maintain high visual standards of the venues, going the extra mile to care for the workspace.
5. Clean according to OCS Cleaning Standards, following all policies, procedures, and training.
6. Respond to cleaning incidents promptly, escalating to managers when necessary.

Qualifications and Skills:

• Previous cleaning experience is desirable.
• Experience in a customer-facing role is advantageous.
• Motivated, friendly, and engaging with a passion for events.

Benefits:

• Pension scheme (eligibility rules apply).
• Access to high street discounts.
• Low-interest loan options.
• Recognition through the ‘OCS Stars’ scheme, rewarding top performers.
• Training and development opportunities, including apprenticeships, e-learning, ESL, and the award-winning ‘Impact’ Programme.
• Long Service Awards.
• Cycle to work scheme with discounted bicycles.
• Access to our 24/7 Employee Assistance Programme for wellbeing support.