Night Cleaner – VOX

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established industry player in the entertainment sector is seeking a Casual Night Cleaner to join their team at The VOX. This role offers flexibility, allowing you to inform your availability while contributing to a positive visitor experience. As a key ambassador for customer service, you will ensure the venues maintain high standards of cleanliness and safety. With a focus on teamwork and a passion for events, this position provides an exciting opportunity to be part of a dynamic environment. Join a team that values your contributions and offers various benefits, including training and development opportunities.

Benefits

Pension scheme

High street discounts

Low-interest loans

Recognition scheme with monetary rewards

Training and Development opportunities

Long Service Awards

Cycle to work scheme

Employee Assistance Programme for Wellbeing Support

Qualifications

• Previous cleaning experience is desirable.
• Experience in a customer-facing role.

Responsibilities

• Creating a positive visitor experience for all attendees.
• Ensuring compliance with Health and Safety regulations within the venues.
• Maintaining high visual standards of the venues.

Skills

Cleaning experience

Customer service

Motivated and friendly attitude

Job description

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Our client, The NEC Group, owns five renowned entertainment venues: the NEC, The Vox, Resorts World Arena, Utilita Arena Birmingham, and The ICC. Many of these venues have been recently re-launched and rebranded to notable acclaim.

This vacancy will be based at: The VOX (inside Resorts World)

Position: Casual Night Cleaner

You have the flexibility to inform us of your availability, allowing work to be scheduled around your circumstances.

Main Duties:

1. Creating a positive visitor experience for all attendees.
2. Acting as a customer service ambassador, providing information and assistance to visitors.
3. Ensuring compliance with Health and Safety regulations within the venues.
4. Maintaining high visual standards of the venues, going the extra mile in your work.
5. Cleaning according to OCS Cleaning Standards, following all policies, procedures, and training.
6. Responding to cleaning incidents as required and escalating to managers when necessary.

Qualifications and Skills:

• Previous cleaning experience is desirable.
• Experience in a customer-facing role.
• A motivated, friendly, and engaging individual with a passion for events.

Benefits:

• Pension scheme (eligibility rules apply).
• Access to high street discounts.
• Low-interest loans.
• Recognition scheme ‘OCS Stars’ with monetary rewards for top performers.
• Training and Development opportunities, including apprenticeships, e-learning, ESL, and the award-winning ‘Impact’ Programme.
• Long Service Awards.
• Cycle to work scheme with discounted bicycles.
• Access to our Employee Assistance Programme for 24/7 Wellbeing Support.