Night Breakdown Claims Handler

PIB Group; United Kingdom; Remote; GBP 27,000; Full time

Job summary

A growing customer service company in the UK is seeking a Breakdown Claims Handler to deliver market-leading customer care. This role involves answering calls from customers making claims and providing support in various scenarios, including vehicle breakdowns and accidents. Ideal candidates will possess strong communication skills and a passion for helping others. Competitive salary and flexible working options are offered.

Benefits

Competitive salary and benefits package

Flexible working and holiday options

Pension and enhanced parental leave

Discounts on technology, travel, and leisure

Learning and development opportunities

Volunteering and charity support days

Qualifications

• Effective communicator, empathetic and reassuring when speaking to customers.
• Organized individual who works efficiently while maintaining attention to detail.

Responsibilities

• Answer inbound calls from customers wishing to make a claim on their policy.
• Deal with various situations, including roadside breakdowns and accidents.
• Provide verbal support and advice regarding customers' breakdown or motor incidents.
• Liaise with recovery agents and colleagues from other departments.

Skills

Strong verbal communication

Written communication skills

Empathy

Organizational skills

Attention to detail

Job description

We have a fantastic opportunity for a Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.

The role attracts a salary of 26,650 working remotely after training, 8pm - 7am over 4 nights on a rotational basis.

Responsibilities:

• You'll be answering inbound calls from customers wishing to make a claim on their policy
• You'll be dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents.
• You will offer verbal support and advice to customers regarding their breakdown or motor incident, and whilst doing this you'll be delivering a market leading standard of customer care
• In addition to speaking to our customers, you'll also liaise with our nationwide network of recovery agents, and colleagues from other departments within the business.

Experience:

• The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
• You will also be an effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone.
• You should be an organised individual, who is able to work efficiently whilst maintaining attention to detail.

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

REF-(Apply online only)