Night Auditor (Fixed Term Contract)

MERCURE; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

A hospitality company in London is seeking a Night Auditor on a fixed-term contract. The role involves ensuring excellent guest service, handling cashier responsibilities, and maintaining security protocols. Candidates must possess strong customer service skills and the right to work in the UK. This position offers perks like discounted hotel rates and health insurance.

Benefits

Discounted rates at Accor hotels worldwide

Recognition rewards and employee benefits

Free meals during shifts

Health insurance

Training and career development opportunities

Qualifications

• Candidates must have the right to work in the UK.

Responsibilities

• Ensuring excellent guest service during overnight shifts.
• Handling cashiering, security, safety procedures, and reporting.
• Attending to guests promptly and professionally.

Skills

Customer service

Cash handling

Security procedures

Complaint resolution

Job description

Night Auditor (Fixed Term Contract), London

Client:

MERCURE

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

010b612f1f01

Job Views:

7

Posted:

01.08.2025

Expiry Date:

15.09.2025

Job Description:

This role involves ensuring excellent guest service during overnight shifts, handling cashiering, security, safety procedures, and reporting. Responsibilities include attending to guests promptly, managing cash and reports, handling complaints, and maintaining security protocols.

Responsibilities include:

• Attending to guests efficiently and professionally.
• Performing accurate cashiering at shift end.
• Maintaining security procedures and reporting hazards.
• Handling guest complaints and participating in training.
• Welcoming callers and guests appropriately.
• Completing audit tasks and distributing reports.
• Managing cash and credit transactions with proper paperwork.
• Assisting staff inquiries and processing wake-up calls.
• Handover of shift information and reporting issues to management.
• Ensuring safety and security of property and guests.

Health & Safety:

• Participate in workplace health and safety procedures.
• Maintain equipment and report hazards.
• Contribute to risk assessments and emergency procedures.
• Ensure security of people and property during shifts.

Customer Relations:

• Provide friendly, professional service.
• Lead by example in guest interactions.
• Proactively enhance customer satisfaction.
• Collaborate with colleagues and management.
• Respect cultural diversity and promote positive interactions.
• Promote hotel facilities and services.
• Uphold company values and customer service standards.

Additional Information:

Candidates must have the right to work in the UK.

What is in it for you:

• Discounted rates at Accor hotels worldwide.
• Recognition rewards and employee benefits.
• Free meals during shifts, accommodation discounts, and other perks.
• Health insurance, pension, eye vouchers, and wellness programs.
• Uniforms, training, and career development opportunities.
• Join a diverse and supportive team and grow your career globally.

Candidates must have the right to work in the UK.