Night Auditor

Accor; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Wolverhampton is seeking a Night Auditor to ensure smooth hotel operations during the night shift. The role includes managing front desk duties, performing financial reconciliations, and providing exceptional guest service. The ideal candidate will have strong attention to detail and excellent communication skills. Join a diverse and inclusive team in an engaging work environment.

Benefits

Company pension

Discounted or free food

Employee discount on hotels across the globe

Free parking

On-site parking

Transport links

Qualifications

• Strong attention to detail to ensure financial accuracy.
• Excellent communication skills for guest interaction.

Responsibilities

• Conduct nightly audits of financial transactions.
• Manage front desk operations including check-ins and check-outs.
• Provide outstanding guest services by addressing inquiries.
• Maintain a clean and organised front desk area.
• Prepare reports for management detailing key metrics.
• Handle phone calls with professionalism.
• Assist with any administrative tasks required during the night shift.

Skills

Attention to detail

Excellent communication skills

Job description

Overview

The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night shift. This position involves managing front desk duties, performing financial reconciliations, and providing exceptional guest services. The ideal candidate will possess strong attention to detail and excellent communication skills, contributing to a welcoming atmosphere for all guests.

Responsibilities

• Conduct nightly audits of financial transactions and ensure accuracy in reporting.
• Manage front desk operations, including check-ins and check-outs.
• Provide outstanding guest services by addressing inquiries and resolving issues promptly.
• Maintain a clean and organised front desk area, along with hotel public space.
• Prepare reports for management detailing occupancy rates, revenue, and other key metrics.
• Handle phone calls with professionalism and courtesy, ensuring a positive experience for callers.
• Assist with any administrative tasks as required during the night shift.

What We Offer

• Company pension
• Discounted or free food
• Employee discount on hotels across the globe
• Free parking
• On-site parking
• Transport links

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.