Night Auditor

Accor Hotels; West Midlands Combined Authority; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading hotel as a Night Auditor, playing a vital role in night operations. Responsibilities include managing guest services and conducting financial audits, ensuring exceptional service is delivered. The position offers opportunities for growth in a vibrant work environment with various employee benefits.

Benefits

Canteen

Company pension

Discounted or free food

Employee discount on hotels across the globe

Free parking

On-site parking

Transport links

Qualifications

• Previous hotel experience is helpful but not essential.

Responsibilities

• Conduct nightly audits of financial transactions and ensure accuracy.
• Manage front desk operations including check-ins and check-outs.
• Provide outstanding guest services by addressing inquiries.

Skills

Attention to detail

Communication skills

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Job Summary
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night shift. This position involves managing front desk duties, performing financial reconciliations, and providing exceptional guest services. The ideal candidate will possess strong attention to detail and excellent communication skills, contributing to a welcoming atmosphere for all guests.

Responsibilities

• Conduct nightly audits of financial transactions and ensure accuracy in reporting.
• Manage front desk operations, including check-ins and check-outs.
• Provide outstanding guest services by addressing inquiries and resolving issues promptly.
• Maintain a clean and organised front desk area, along with hotel public space
• Prepare reports for management detailing occupancy rates, revenue, and other key metrics.
• Handle phone calls with professionalism and courtesy, ensuring a positive experience for callers.
• Assist with any administrative tasks as required during the night shift.

Qualifications

Previous hotel experience is helpful, but not essential

Additional Information

Join our team as a Night Receptionist where your efforts will contribute significantly to creating a pleasant environment for our guests!

Benefits:

• Canteen
• Company pension
• Discounted or free food
• Employee discount on hotels across the globe
• Free parking
• On-site parking
• Transport links

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.