Night auditor

AccorHotel; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is looking for a Night Auditor to provide exceptional service and ensure the safety of guests. This role involves financial documentation, customer interactions, and working during late-night shifts. An ideal candidate will possess strong problem-solving skills and experience with property management systems.

Benefits

Team appreciation lunch

Discounted hotel nights and food/beverage

High street discounts

28 days holiday (increasing to 33)

Team member referrals program

In-house training

Free on-site parking

Free meals on duty

Monthly awards

Free uniform

Company pension

Qualifications

• Desire to work with people and create connections.
• Previous experience with property management systems.
• Ability to work night shifts (11pm – 7am).

Responsibilities

• Provide exceptional service during check-in and check-out.
• Maintain accurate credit and cash transactions.
• Complete night audit process reconciliation and requests.

Skills

Customer service

Communication

Time management

Problem solving

Analytical skills

Computer literacy

Tools

Opera (property management system)

Job description

Social network you want to login/join with:

• Provide exceptional service during check-in, check-out and throughout the guest stay.
• Ensure procedures are followed in relation to guest confidentiality and safety.
• Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.
• Checking and balancing the day’s takings from the hotels outlets.
• Ensuring accurate charges to our guest’s rooms.
• Ensuring the safety and security of our guests.
• Completing the night audit process reconciliation & excel reporting.
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
• Prepare light room service meals for guests from our Late Night Menu.
• Control after-hours access to the property.

Job Description

In this role you will:

• Provide exceptional service during check-in, check-out and throughout the guest stay.
• Ensure procedures are followed in relation to guest confidentiality and safety.
• Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.
• Checking and balancing the day’s takings from the hotels outlets.
• Ensuring accurate charges to our guest’s rooms.
• Ensuring the safety and security of our guests.
• Completing the night audit process reconciliation & excel reporting.
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
• Prepare light room service meals for guests from our Late Night Menu.
• Control after-hours access to the property.

Qualifications

If this role interests you and you can demonstrate that you have:

• A true desire to work with people and create human connections.
• A professional appearance and demeanor that will represent our brand well.
• Have a curious mindset to be able to spot tiny frustrations, seemingly insignificant needs, and the times that service could be even better for our guests..
• Previous experience with a property management system. Preferably Opera.
• Exceptional customer service skills, communication and time management skills.
• A friendly and outgoing personality.
• Proven ability to work unsupervised.
• A willingness to use initiative and strong problem solving skills.
• Strong analytical skills with a high level of computer literacy and accuracy
• Ability to work late night shifts 11pm – 7am.
• Be reliable and flexible with the ability to work all shifts including nights and weekends.

Additional Information

Salary £13.08 per hour

• Company Events - Team appreciation lunch
• Discounted hotel nights plus 30% off Food and Beverages (subject to individual outlets)
• High street discounts, with your Heartist card
• Holiday:28 days including bank holidays (increasing yearly to up to 33 days)
• Team member referrals program
• Personnel development - In house training
• Free on-site parking
• Free meals on duty
• Monthly 'Duck' awards
• Free uniform
• Company Pension