NIGHT AUDITOR

Leonardo Hotels UK & Ireland; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A premier hospitality establishment in Southampton is seeking a Night Auditor to manage night operations, perform audits, and assist guests during night hours. Candidates should have strong communication skills and a positive attitude to thrive in a bustling environment. This role supports career progression opportunities through robust training programs.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to Company Pension Scheme

Ongoing job-related training programs

Qualifications

• Confident in speaking with guests via desk, email, or phone.
• Responsible and safety-conscious.
• Ability to manage room service orders.

Responsibilities

• Execute night audit and balance end-of-day accounts.
• Assist guests during check-in and check-out.
• Communicate effectively with Night team colleagues.

Skills

Guest rapport building

Confidence in communication

Positive attitude

Job description

Overview

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests’ expectations.

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Ideal Night Auditor – Responsibilities

• Be yourself!
• Take responsibility for the safety and security of the hotel and our guests along with your Night team colleagues
• Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport
• Bring your positivity to work with you every day: you’ll be assisting guests at welcome and departure throughout the night
• Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen

Why join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. Our Supervisors hold key roles in supporting team members and Heads of Department every day. We offer training and progression programmes to support you in your role and help develop you into management as a Duty Manager. The programmes develop your knowledge and expertise at Leonardo Hotels, with support on tap, practical training and clear progression for a future in Hospitality.

About Leonardo Royal Hotel Southampton Grand Harbour

A 15-minute walk from Southampton City Art Gallery, this upscale, modern hotel offers comfortable rooms with free Wi‑Fi, flat-screen TVs, and tea/coffee facilities. The property features a gym, an indoor pool and spa facilities, plus parking. Day-use rooms, a lounge and ship transfers are available for cruise passengers.

About Leonardo Hotels

At Leonardo Hotels, our vision is to be the first choice for everyone who values genuine hospitality. We are part of the Fattal Hotels Group, operating over 230 hotels across Europe and Israel. With approximately 4,000 employees and multiple brands, we are a dynamic, innovative and fast-growing company. We recruit for personality and interaction with others, guided by values: Consistent, Friendly, Genuine, Positive and Willing.