Night Auditor

HHM Hospitality; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Night Auditor to ensure nightly financial accuracy and guest satisfaction. This role involves balancing accounts, conducting audits, and providing exceptional guest service. Ideal candidates will have previous experience in night auditing or accounting, along with strong computer skills. Join a dynamic team committed to excellence and sustainability, where your contributions directly impact guest experiences. If you're ready to take the next step in your hospitality career, this opportunity could be the perfect fit for you.

Qualifications

• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge and arithmetic skills required.

Responsibilities

• Balance revenue and settle accounts nightly.
• Prepare and distribute daily reports.
• Check guests in/out and perform Guest Service tasks.

Skills

Bookkeeping

Excel

Guest Service

Accounting

Problem Solving

Education

High School Diploma

Job description

Overview

Opportunity: Night Auditor

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Your Growth Path

Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager

Your Focus

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agents tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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