Night Auditor

NOVOTEL; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Un hôtel dynamique à Londres recherche un Réceptionniste de Nuit pour offrir une expérience inoubliable à ses clients. Vous serez chargé d'assister les clients, de gérer les arrivées et les départs, et de travailler étroitement avec une équipe soudée pour maintenir un environnement accueillant. Si vous avez une passion pour l'hôtellerie et que vous aimez relever des défis, rejoignez-nous dans cette aventure où chaque jour est unique.

Qualifications

• Cherche un candidat avec une attitude serviable et confiante.
• Fluent en anglais, capable de gérer des situations variées.
• Passion pour créer des expériences mémorables.

Responsibilities

• Assurer une expérience client optimale durant la nuit.
• Gérer les arrivées et départs des clients efficacement.
• Éclairer les demandes des clients et coordonner avec l'équipe.

Skills

Attitude positive

Capacité à travailler sous pression

Excellente communication

Education

Expérience précédente dans l'hôtellerie (souhaitée)

Job description

• You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
• Work with all our teams to make sure we're always busy, and help our Night Manager with any overbooking levels
• Answer phones, sort out requests and anything that might arise time, involving the team as needed - you're the one-stop-shop for our guests to turn to

Job Description

• You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
• Work with all our teams to make sure we're always busy, and help our Night Manager with any overbooking levels
• Answer phones, sort out requests and anything that might arise time, involving the team as needed - you're the one-stop-shop for our guests to turn to

Qualifications

• It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key
• Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

Experience is an asset
Fluency in English and Computing
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Created on 30/06/2025 by TN United Kingdom