Night Auditor

Accor Hotels; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Accor Hotels as a Night Attendant, where your most crucial role is to ensure all guests feel welcomed and special throughout their stay. You'll handle guest arrivals and support the Night Manager while working closely with the team to maintain an exceptional guest experience. This position values attitude and a passion for hospitality, offering an inclusive environment for all. If you're eager to learn and grow while enjoying your work, this could be the ideal opportunity for you.

Benefits

Exclusive benefits specific to the hospitality sector

Career progression opportunities

Supportive work environment

Diversity & Inclusion commitment

Qualifications

• Previous hotel experience is helpful but not required; willing to train.
• Strong passion for hospitality and creating memorable experiences.

Responsibilities

• Ensure guest experience remains high, especially at night.
• Manage guest arrivals and departures, ensuring billing accuracy.
• Act as a main contact for guest requests and team coordination.

Skills

Attitude

Confidence

Teamwork

Customer Service

Problem Solving

Adaptability

Education

Experience in hotel or similar

Fluency in English

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

• You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
• Work with all our teams to make sure we're always busy, and help our Night Manager with any overbooking levels
• Answer phones, sort out requests and anything that might arise time, involving the team as needed - you're the one-stop-shop for our guests to turn to

Qualifications

• It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key
• Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

Experience is an asset
Fluency in English and Computing
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.