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Night Auditor

MERCURE

London

On-site

GBP 24,000 - 28,000

Full time

Yesterday
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Job summary

A renowned hotel chain, MERCURE, seeks a dedicated Night Auditor in London. The role includes ensuring guest satisfaction, managing financial transactions, and upholding safety standards. Interested candidates should possess relevant experience in customer service and be eligible to work in the UK.

Benefits

Employee benefit card offering discounted rates at Accor worldwide
Free and delicious meal breaks on duty
Complimentary stays in the UK and Northern Ireland
Friends & Family discounts
50% food discounts in our restaurants
Pension Scheme
Health Insurance
Eye Test Vouchers
Cycle to work Scheme
Staff Uniforms Provided
Learning programs through our Academies
Opportunity to develop your talent

Qualifications

  • Experience in customer-facing roles.
  • Ability to efficiently manage cash and credit transactions.
  • Familiarity with hotel operations and health & safety protocols.

Responsibilities

  • Attend promptly to all guests and their requests.
  • Handle cashier duties and balance accounts at shift end.
  • Ensure safety and security of guests overnight.

Skills

Customer Service
Cash Handling
Attention to Detail

Job description

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  • To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
  • Ensure an accurate cashiering balance is performed at the completion of shifts.
  • Ensure security procedures are maintained according to policy.
  • Report any safety hazards in the area.
  • All complaints to be handled promptly and efficiently.
  • Attend and participate in training sessions provided.
  • Ensure the correct welcome is given to all callers.
  • Ensure the correct welcome is given to all guests.
  • Complete all audit tasks as specified by the Night Auditors checklist.
  • To answer, as promptly as possible, all incoming calls.
  • Ensure reports are distributed.
  • Ensure all cash and credit is handled with related paperwork.
  • To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
  • Process wake-up calls.
  • Ensure necessary handover of information is passed on to the oncoming shift.
  • Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
  • Perform any other duties within the employee’s range of competence as required by management.
  • Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.

Health & Safety

  • Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
  • Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
  • Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel.
  • Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
  • Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
  • Be fully conversant with departmental fire and evacuation procedures.
  • Is responsible for the security of people and property in the area under his/her remit.

Customer Relations

  • Provide efficient, friendly and professional service to all guests.
  • Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
  • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel.
  • Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
  • Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
  • Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.


Candidates must have the right to work in the UK

Job Description

Duties

  • To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
  • Ensure an accurate cashiering balance is performed at the completion of shifts.
  • Ensure security procedures are maintained according to policy.
  • Report any safety hazards in the area.
  • All complaints to be handled promptly and efficiently.
  • Attend and participate in training sessions provided.
  • Ensure the correct welcome is given to all callers.
  • Ensure the correct welcome is given to all guests.
  • Complete all audit tasks as specified by the Night Auditors checklist.
  • To answer, as promptly as possible, all incoming calls.
  • Ensure reports are distributed.
  • Ensure all cash and credit is handled with related paperwork.
  • To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
  • Process wake-up calls.
  • Ensure necessary handover of information is passed on to the oncoming shift.
  • Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
  • Perform any other duties within the employee’s range of competence as required by management.
  • Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.

Health & Safety

  • Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
  • Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
  • Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel.
  • Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
  • Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
  • Be fully conversant with departmental fire and evacuation procedures.
  • Is responsible for the security of people and property in the area under his/her remit.

Customer Relations

  • Provide efficient, friendly and professional service to all guests.
  • Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
  • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel.
  • Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
  • Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
  • Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.


Candidates must have the right to work in the UK


Additional Information

WHAT IS IN FOR YOU

  • Employee benefit card offering discounted rates at Accor worldwide
  • £5 for any name mention
  • £200 for the Heartist of the month (Employee of the month)
  • Free and delicious meal breaks on duty
  • Complimentary stays in UK and North Ireland
  • Friends & Family discounts
  • 50% food discounts in our restaurants
  • Pension Scheme
  • Health Insurance
  • Eye Test Vouchers
  • Cycle to work Scheme
  • Staff Uniforms Provided
  • Learning programs through our Academies
  • Wonderful and fun colleagues
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Candidates must have the right to work in the UK

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