Night Auditor

Accor; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

Accor is looking for a detail-oriented Night Auditor to manage hotel operations during the night shift in Leeds. Responsibilities include conducting financial audits, managing front desk duties, and ensuring exceptional guest service. The ideal candidate will possess strong analytical skills, good communication, and a proactive problem-solving attitude, offering a conducive environment for professional development.

Qualifications

• Strong attention to detail and analytical skills.
• Excellent communication and customer service abilities.
• Flexibility to work overnight hours, weekends, and holidays.

Responsibilities

• Conduct nightly audits of financial transactions.
• Provide outstanding guest services by addressing inquiries.
• Manage front desk operations during the night shift.

Skills

Attention to detail

Customer service

Communication

Problem-solving

Analytical skills

Education

High school diploma or equivalent

Associate's degree in hospitality management

Tools

Hotel management software

Job description

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Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

We are seeking a detail-oriented and efficient Night Auditor to join our team in Ipswich, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift, managing front desk duties, performing financial reconciliations, and providing exceptional guest services.

• Conduct nightly audits of financial transactions and ensure accuracy in reporting
• Manage front desk operations, including check-ins and check-outs
• Provide outstanding guest services by addressing inquiries and resolving issues promptly
• Maintain a clean and organized front desk area and hotel public spaces
• Prepare reports for management detailing occupancy rates, revenue, and other key metrics
• Handle phone calls professionally and courteously, ensuring a positive experience for callers
• Assist with administrative tasks as required during the night shift
• Ensure the security and safety of guests and hotel property during overnight hours
• Collaborate with other departments to address any guest concerns or maintenance issues
• Stay up-to-date with hotel policies, promotions, and local area information to assist guests effectively
• 32 to 40 hours on a zero hour contract
  
  

Qualifications

• Strong attention to detail and analytical skills
• Excellent communication and customer service abilities
• Proficiency in financial reconciliation and basic accounting principles
• Ability to work independently and maintain a high level of efficiency during night shifts
• Basic computer skills, including proficiency in hotel management software
• Flexibility to work overnight hours, weekends, and holidays as needed
• High school diploma or equivalent; associate's degree in hospitality management is a plus
• Previous hotel experience is helpful but not essential
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and the ability to make decisions independently
• Professional demeanor and a positive attitude

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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