Night Auditor

AccorHotel; Ipswich; On-site; GBP 40,000 - 60,000; Part time

Job summary

AccorHotel is looking for a Night Auditor to join their Ipswich team. The role involves managing front desk operations and performing nightly financial audits while ensuring outstanding guest services during the night shift. Ideal candidates will possess attention to detail, solid customer service skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Detail-oriented with strong analytical skills.
• Experience in customer service is a plus.
• Ability to work independently during night shifts.

Responsibilities

• Conduct nightly audits of financial transactions and ensure accuracy.
• Manage front desk operations including check-ins and check-outs.
• Provide exceptional guest services and assist with inquiries.

Skills

Attention to detail

Communication

Customer service

Problem-solving

Education

High school diploma or equivalent

Associate's degree in hospitality management

Tools

Hotel management software

Job description

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We are seeking a detail-oriented and efficient Night Auditor to join our team in Ipswich, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift, managing front desk duties, performing financial reconciliations, and providing exceptional guest services.

• Conduct nightly audits of financial transactions and ensure accuracy in reporting
• Manage front desk operations, including check-ins and check-outs
• Provide outstanding guest services by addressing inquiries and resolving issues promptly
• Maintain a clean and organized front desk area and hotel public spaces
• Prepare reports for management detailing occupancy rates, revenue, and other key metrics
• Handle phone calls professionally and courteously, ensuring a positive experience for callers
• Assist with administrative tasks as required during the night shift
• Ensure the security and safety of guests and hotel property during overnight hours
• Collaborate with other departments to address any guest concerns or maintenance issues
• Stay up-to-date with hotel policies, promotions, and local area information to assist guests effectively
• 32 to 40 hours on a zero hour contract

Job Description

We are seeking a detail-oriented and efficient Night Auditor to join our team in Ipswich, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift, managing front desk duties, performing financial reconciliations, and providing exceptional guest services.

• Conduct nightly audits of financial transactions and ensure accuracy in reporting
• Manage front desk operations, including check-ins and check-outs
• Provide outstanding guest services by addressing inquiries and resolving issues promptly
• Maintain a clean and organized front desk area and hotel public spaces
• Prepare reports for management detailing occupancy rates, revenue, and other key metrics
• Handle phone calls professionally and courteously, ensuring a positive experience for callers
• Assist with administrative tasks as required during the night shift
• Ensure the security and safety of guests and hotel property during overnight hours
• Collaborate with other departments to address any guest concerns or maintenance issues
• Stay up-to-date with hotel policies, promotions, and local area information to assist guests effectively
• 32 to 40 hours on a zero hour contract

Qualifications

• Strong attention to detail and analytical skills
• Excellent communication and customer service abilities
• Proficiency in financial reconciliation and basic accounting principles
• Ability to work independently and maintain a high level of efficiency during night shifts
• Basic computer skills, including proficiency in hotel management software
• Flexibility to work overnight hours, weekends, and holidays as needed
• High school diploma or equivalent; associate's degree in hospitality management is a plus
• Previous hotel experience is helpful but not essential
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and the ability to make decisions independently
• Professional demeanor and a positive attitude