Night Auditor

Crieff Hydro Family of Hotels; Crieff; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join the Crieff Hydro Family of Hotels as part of our dedicated night team, where you will oversee billing, assist in the management of operations, and ensure guest satisfaction during the night shift. With various benefits including live-in accommodation and a supportive team environment, this is an excellent opportunity to grow your career in hospitality.

Benefits

Live-in Accommodation

Free Meals on Shift

Career Progression

Exclusive Discounts

Team Events & Annual Staff Party

Qualifications

• Previous customer service experience is essential.
• Must be over 21 with a clean driver's license.
• Ability to lead in emergency evacuation situations.

Responsibilities

• Accurately bill guests and audit daily business.
• Manage night team ensuring all setups are ready for the day.
• Resolve guest issues and communicate with early Duty Manager.

Skills

Customer Service

Communication

Leadership

Job description

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We’re a family business through and through – family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small but all offer good food & drink, great beds and a ton of things to do.

Pretty much in the centre of Scotland, we’re set in a 900acre estate in stunning Perthshire. Home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, six restaurants and over 60 onsite activities– there really is something for everyone!

About the role

Hotels never sleep, and our small night team work tirelessly between the hours of 23.00 and 07.00. It’s important our guests experience the same high levels of care through the night as they do through the day.

You’ll accurately bill our guests, post all charges correctly and audit and close the daily business. As well as the financial/administrative aspects of the job, you’ll help manage the night team to make sure all sets up are done for the next day’s business and fire and security checks are carried out. You’ll also resolve any guest issues, and effectively communicate information onto the early Duty Manager. You'll make sure our standards are in place, which means a keen eye for detail is a must.

What we need from you

As you'll drive our customers on and off the Estate in our mini bus, you'll be over 21 with a clean driver's licence.

Previous customer service experience is essential. You’ll also be able to take a lead role in emergency evacuation situations, so you’ll have great communication skills and plenty of common sense.

What you’ll get from us

• Live-in Accommodation– On-site housing may be available, withbills included, making your move stress-free. Most of our accommodation is single occupancy with an ensuite bathroom, but this isn’t a guarantee.The rate of our accommodation is outlined by HMRC, further details can be discussed at interview.
• Free Meals on Shift– Stay fuelled and focused withdelicious staff mealswhile you work.
• A Friendly & Supportive Team– Work in afun, welcoming environmentwhere team spirit and well-being are a priority.
• Grow with Us– We invest in our people. Whether you’re looking todevelop new skillsor take thenext step in your career, we’ll support you every step of the way.
• Career Progression– With multiple hotels, departments, and roles, you’ll have plenty of opportunities togrow and explore new career paths.
• Leadership Development– Get access to ourBe A Leader programmeand develop the skills to take your career further.
• Exclusive Discounts– Enjoydiscounted leisure membership,30% off retail, 30% of food and drinks, plus great savings on hotel activities.
• Team Rate Hotel Stays– Take time to recharge withdiscounted staysat all of our hotels from just£30 per night- where will you explore next?
• Refer a friend initiative– earn a bonus up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest mention incentive– earn an extra £5 for each guest review which positively mentions you.
• Wellbeing Support– Access24/7 confidential supportvia theHealth Assuredemployee assistance programme, covering mental health, financial advice, and more.
• Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and alegendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note:This opportunitydoes not qualify for sponsorship. To be considered for this role, you must have theright to work in the UK.