Night Auditor

The Caledonian Edinburgh; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Edinburgh is looking for a Nights Auditor to ensure a smooth overnight operation of the front desk. This role includes managing guest check-ins and check-outs, handling reservations, and maintaining security. Ideal candidates should possess strong communication skills, attention to detail, and a customer-focused approach. The position offers a competitive hourly rate, free meals, and opportunities for personal development.

Benefits

Competitive Hourly Rate of £13.08 + Exclusive Benefits

Free and healthy meals when on duty

50% off Food & Beverage Venues

Discounted use of Leisure Facilities

Discounted hotel stays

Fully funded apprenticeships

28 Days Annual Leave

Flexibility to purchase additional holiday days

Qualifications

• Dedicated and guest-oriented with ownership of responsibilities.
• Ability to remain calm and professional under pressure.

Responsibilities

• Provide excellent guest service by warmly welcoming guests.
• Handle guest check-in and check-out processes efficiently.
• Respond to guest inquiries and complaints professionally.
• Maintain security by monitoring access to the hotel.

Skills

Strong verbal and written communication skills

Proficiency in using property management systems

Strong problem-solving skills

Customer-focused approach

Ability to work independently

Job description

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Contract type: Permanent

Hours: Full Time

Posted date: 22/07/2025

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

We are delighted to celebrate The Caledonian’s 120 th anniversary in Scotland’s capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond.

We would love for you to embark on the journey to our next chapter, The Caley Way!

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

• Competitive Hourly Rate of £13.08 + Exclusive Benefits
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality.

The Role:

Our Nights Auditor is responsible for delivering an exceptional guest experience while ensuring the smooth overnight operation of the hotel’s front desk. This role includes managing guest check-ins and check-outs, handling reservations, maintaining security, and responding to guest needs professionally and efficiently. This role plays a key part in optimising guest satisfaction, ensuring compliance with hotel policies, and supporting operational efficiency during night shifts.

Key Responsibilities:

• Provide excellent guest service by warmly welcoming guests and addressing their needs.
• Handle guest check-in and check-out processes efficiently.
• Respond to guest inquiries, complaints, and special requests in a professional manner.
• Maintain security by monitoring access to the hotel and ensuring guest safety.
• Communicate clearly with other departments, including housekeeping and maintenance, to ensure smooth operations.
• Manage guest reservations, billing, and payments accurately.
• Prepare and submit night audit reports and other required documentation.
• Ensure compliance with company policies, health & safety regulations, and legal requirements.
• Participate in team training sessions and contribute to continuous improvement initiatives.

What We Desire:

• Strong verbal and written communication skills.
• Proficiency in using property management systems and office software.
• Ability to work independently and handle night shift responsibilities effectively.
• Strong problem-solving skills and attention to detail.
• A customer-focused approach with a proactive and positive attitude.
• Ability to remain calm and professional under pressure.

This role requires someone who is dedicated, guest-oriented, and able to take ownership of responsibilities during the overnight shift.