Night Auditor

Accor Hotels; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Accor Hotels is seeking a Night Auditor for The Hoxton in Edinburgh. In this role, you will ensure exemplary guest experiences during night shifts, manage guest arrivals, and handle communications effectively. Join a passionate team dedicated to creating memorable hospitality experiences in a vibrant environment, with competitive benefits including 29 days of holiday and ongoing development opportunities.

Benefits

29 days holiday (including bank holidays)

Training and ongoing development

Complimentary food during shifts

Free night at The Hoxton upon starting

Recognition rewards like Hox Hero

Excellent discounts across brands

Qualifications

• A passion for hospitality.
• Ability to work independently and as part of a team.
• Experience with front desk systems is a plus.

Responsibilities

• Ensure an excellent guest experience during night shifts.
• Perform accurate night audit procedures.
• Manage guest arrivals and departures.

Skills

Hospitality

Communication

Teamwork

Problem Solving

Tools

Opera Cloud

Job description

Company Description

The Hoxton, Edinburgh

We can’t wait to open our first UK hotel outside of London…and where better than the characterful capital of Scotland, Edinburgh. We are now looking for a Night Auditor to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the Front Office Manager, you’ll be responsible for supporting the night shifts and ensuring our guest experience remains exceptional – even at night!

The Hox in Edinburgh will feature 214 bedrooms influenced by the Georgian heritage of the building and city, including a new room category for the Hox, a main restaurant and large lobby & bar, a spacious event area, and The Apartment – our unique meetings and events concept.

More about us…

The Hoxton is a series of open-house hotels, each in a neighborhood we love. Since opening our first hotel in Shoreditch, we’ve aimed to offer more than just a place to sleep: style, good value, vibrant public spaces, and a community atmosphere where guests can connect with locals.

Job Description

What's in it for you...

• Be part of a passionate team dedicated to creating memorable hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension, and life insurance.
• Complimentary food during your shift.
• A free night at The Hoxton and a meal for two upon starting.
• Training and ongoing development to support your growth and success.
• Time off for volunteering with our partner charities.
• Recognition rewards like Hox Hero and Nifty Fifty for going the extra mile.
• Participation in diversity and inclusion events to learn and celebrate.
• Regular team gatherings and parties to foster team spirit.
• An innovative and rewarding environment that challenges the norm.
• Excellent discounts across The Hoxton and Ennismore brands.

What you’ll do…

• Ensure an excellent guest experience during night shifts, making guests feel welcome and special.
• Manage guest arrivals and departures, verifying bills and ensuring accuracy.
• Coordinate with other teams to maintain smooth operations and assist the Night Manager with overbooking issues.
• Perform accurate night audit procedures, report discrepancies, and resolve issues promptly.
• Handle phone inquiries, guest requests, and resolve issues, serving as the main point of contact for overnight guests.
• Assist with end-of-day procedures alongside the Night Manager.
• Maintain a positive, friendly attitude, and work collaboratively to solve challenges.
• Ensure guest safety overnight, maintaining a secure environment.

What we’re looking for…

• Individuals who value authenticity and bring their true selves to work.
• A passion for hospitality, whether through drinks, meals, events, or accommodations.
• A desire to leave a positive, memorable impact on guests and colleagues.
• Someone adaptable, ego-free, and ready to support the team.
• Willingness to try new approaches and handle situations with humor and confidence.
• A team player who enjoys working hard, supporting others, and having fun.
• Experience with Opera Cloud or similar front desk systems is a plus.
• Positive, helpful attitude and ability to work independently in a smaller team setting.