Night Auditor

The Caledonian Hotel; City of Edinburgh; On-site; GBP 27,000 - 29,000; Full time

Job summary

A historic hotel in Edinburgh is looking for a Nights Auditor to ensure smooth overnight operations and exceptional guest experiences. The ideal candidate will manage check-ins, assist with guest inquiries, and maintain hotel security during night shifts. Strong communication skills and a guest-oriented approach are essential. This position offers a competitive hourly rate of £13.08 plus exclusive benefits including meals and discounts.

Benefits

Free meals when on duty

50% off Food & Beverage

Discounted hotel stays

28 Days of Annual Leave

Qualifications

• Strong verbal and written communication skills.
• Ability to work independently on night shifts.
• Customer-focused approach with a proactive attitude.

Responsibilities

• Provide excellent guest service during check-in and check-out.
• Monitor security and ensure guest safety.
• Manage guest reservations and billing accurately.

Skills

Strong verbal communication

Problem-solving skills

Attention to detail

Customer-focused approach

Tools

Property management systems

Office software

Job description

Job Ref: AM14590Branch: The Caledonian EdinburghLocation: The Caledonian, EdinburghSalary/Benefits: £13.08 Per Hour + Exclusive BenefitsContract type: PermanentHours: Full TimeHours per week: 40 Hours Per WeekPosted date: 22/07/2025Closing date: 24/08/2025

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

We are delighted to celebrate The Caledonian’s 120th anniversary in Scotland’s capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond.

We would love for you to embark on the journey to our next chapter, The Caley Way!

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits:

• Competitive Hourly Rate of £13.08 + Exclusive Benefits
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality.

The Role:

Our Nights Auditor is responsible for delivering an exceptional guest experience while ensuring the smooth overnight operation of the hotel’s front desk. This role includes managing guest check-ins and check-outs, handling reservations, maintaining security, and responding to guest needs professionally and efficiently. This role plays a key part in optimising guest satisfaction, ensuring compliance with hotel policies, and supporting operational efficiency during night shifts.

Key Responsibilities:

• Provide excellent guest service by warmly welcoming guests and addressing their needs.
• Handle guest check-in and check-out processes efficiently.
• Respond to guest inquiries, complaints, and special requests in a professional manner.
• Maintain security by monitoring access to the hotel and ensuring guest safety.
• Communicate clearly with other departments, including housekeeping and maintenance, to ensure smooth operations.
• Manage guest reservations, billing, and payments accurately.
• Prepare and submit night audit reports and other required documentation.
• Ensure compliance with company policies, health & safety regulations, and legal requirements.
• Participate in team training sessions and contribute to continuous improvement initiatives.

What We Desire:

• Strong verbal and written communication skills.
• Proficiency in using property management systems and office software.
• Ability to work independently and handle night shift responsibilities effectively.
• Strong problem-solving skills and attention to detail.
• A customer-focused approach with a proactive and positive attitude.
• Ability to remain calm and professional under pressure.

This role requires someone who is dedicated, guest-oriented, and able to take ownership of responsibilities during the overnight shift.