Night Auditor

Accor Hotels; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

Accor Hotels is seeking a Night Auditor for the Novotel Cambridge North. This role involves ensuring excellent guest service, managing operational tasks during the night shift, and maintaining security protocols. The successful candidate will enjoy various benefits, including career development opportunities, free gym access, and unique staff rates at Accor hotels.

Benefits

Career development opportunities

Staff hotel rates

Free gym access

Free night stays and discounts at Accor hotels

Meals on duty and uniforms

28 days holidays including bank holidays

Free parking

Apprenticeship schemes

Wellbeing support

Opportunities across 5000 hotels worldwide

Qualifications

• Passionate about improving hotel services.
• Warm and welcoming demeanor.
• Ability to manage cash and complete audits.

Responsibilities

• Attend promptly to guests and manage guest services.
• Handle complaints and ensure customer satisfaction.
• Balance cashiering at shift end and maintain security.

Skills

Customer Service

Cash Handling

Communication

Problem Solving

Attention to Detail

Job description

Company Description

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, explore Accor’s limitless possibilities.

Join Accor and write your own story as we imagine tomorrow's hospitality together. Discover the life awaiting you at Accor by visiting https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Our mission at Novotel Cambridge North is to create memorable moments for our guests, connecting hearts from arrival to farewell.

Whatever brings you here — a job, a career, or a calling — we have something for you!

Ensure excellent communication with different hotel departments to deliver a wonderful guest experience.

Are you passionate and dedicated to continuously improving hotel services?

As our next Night Auditor, you…

Are the ‘face of Novotel Cambridge North’, welcoming guests warmly, prioritizing their well-being, and adding a personal touch to their stay.

A little more information:

You will be trained in all front-of-house functions and safety protocols to support your success.

Main responsibilities:

1. Attend to guests promptly and professionally without delay.
2. Update guest details using Guest History.
3. Action diary events, flags, and specials.
4. Pass on all mail, messages, and parcels promptly.
5. Liaise with Housekeeping regarding rooms and lost property.
6. Use and update the daily worksheet.
7. Complete guest registration forms accurately and update the system.
8. Post accounts accurately and produce necessary paperwork.
9. Perform an accurate cashiering balance at shift end.
10. Maintain security procedures according to policy.
11. Complete Express Check-out envelopes.
12. Maintain security boxes within security procedures.
13. Report safety hazards.
14. Handle complaints promptly and efficiently.
15. Participate in meetings and training.
16. Perform other duties as requested by the Night Manager.
17. Ensure proper greeting of callers and guests.
18. Manage guest valet parking if required.
19. Complete audit tasks as per the Night Auditor's checklist.
20. Respond promptly to incoming calls.
21. Distribute reports.
22. Handle cash and credit transactions with related paperwork.
23. Assist staff inquiries and seek help if needed.
24. Process wake-up calls.
25. Handover shift information properly.
26. Report any discrepancies noticed during shift.
27. Demonstrate competency in all duties.
28. Follow grooming, conduct, health, safety, and emergency procedures.
29. Perform any other duties within your competence as required.
30. Ensure property safety and overnight operations run smoothly.
31. Conduct night security rounds.

Additional sections on Talent & Culture Responsibilities, Health & Safety, Security, Room Service, Systems & Procedures, Customer Relations, and Other duties follow a similar detailed structure, emphasizing responsibilities, safety, security, customer service, and compliance.

Benefits

• Work with multinational colleagues
• Part of a global hospitality community
• Career development opportunities
• Staff hotel rates
• Free gym access
• Free night stays and discounts at Accor hotels
• Work environment and colleagues
• Personal development programs
• Meals on duty and uniforms
• Pension scheme
• 28 days holidays including bank holidays
• Free parking
• Apprenticeship schemes
• Learning and development via Accor Academy
• Wellbeing support
• Opportunities across 5000 hotels worldwide
• Contributing to a sustainable and inclusive world
• And many more benefits to empower your growth and personality

Information on personal data processing is also included, emphasizing GDPR compliance and privacy rights.