Night Assistant

TN United Kingdom; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a prestigious hotel as a Night Assistant, where you will ensure the safety and comfort of guests during overnight hours. This role involves delivering outstanding customer service, managing check-in and check-out processes, and maintaining security. You’ll be part of a dedicated team committed to providing exceptional experiences, making every visitor feel valued. With a focus on professionalism and teamwork, this is an exciting opportunity to contribute to a luxurious and historic establishment. Enjoy benefits like extra holiday for your birthday, free meals, and gym access while working in a stunning seaside location.

Benefits

28 Days holiday

Extra days holiday for your birthday

Free meals on shift

Free Gym access on-site

Employee Assistance Programme

Exclusive Employee discounts

Qualifications

• Excellent communication skills and a passion for guest satisfaction.
• Ability to handle guest inquiries and resolve issues professionally.

Responsibilities

• Handle guest check-in and check-out procedures efficiently.
• Monitor security cameras and ensure a safe environment for guests.
• Complete nightly reports and balance the day's financial transactions.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

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You’ll love to engage with people and deliver exceptional guest experience. With excellent communication skills and a passion for guests, you’ll always strive for a high level of guest satisfaction.

As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP — offering exceptional, personalised service that makes every guest feel truly valued.

The Role

As a Night Assistant, you’ll play a crucial role in ensuring the safety, security, and comfort of our guests during the overnight hours. Your responsibilities include delivering outstanding customer service, handling guest inquiries and requests, ensuring a smooth check-in and check-out process, and responding to guests via phone, emails, and social media.

Responsibilities include

• Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information.
• Monitor security cameras, conduct regular property patrols, and ensure a safe environment for guests and staff.
• Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including Kents Cavern).
• Monitor room availability and manage room inventory to maximise occupancy and revenue.
• Address guest concerns and resolve issues in a professional and timely manner.
• Complete nightly reports and balance the day's financial transactions.
• Assist with administrative duties, including filing and data entry.

The Benefits

• 28 Days holiday
• Extra days holiday for your birthday
• Free meals on shift
• Free Gym access on-site
• Employee Assistance Programme
• Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

Working Schedule

• Full Time
• Flexibility to work overnight, weekends, and holidays

Luxury | History | England

Set in 3 acres of gardens on a spur dividing the 2 sandy beaches of Paignton and Preston, this traditional seafront hotel was built in 1856. It’s a 6-minute walk from Paignton Pier and 3 miles from Torquay. This traditional, iconic property provides a great base for exploring the English Riviera and the Jurassic Coast.

The Redcliffe has 70 ensuite rooms, indoor and outdoor pools, fitness suite, and 2 seaside restaurants. The Redcliffe has many unique features, including direct access to the beach via a tunnel. Over the coming months, an extensive redevelopment program is being undertaken to transform The Redcliffe into an opulent and luxurious place to stay.