NHS Talking Therapies Administrator - Maternity Cover

Integrated Care System; Faversham; Hybrid; GBP 22,000 - 28,000; Part time

Job summary

An exciting opportunity for a part-time NHS Talking Therapies Administrator at Vita Health Group in Faversham. Join a team that values individual growth and patient care. The role involves providing vital administrative support for mental health services, enhancing both patient experience and your career prospects.

Benefits

Flexible working arrangements

Comprehensive benefits package

Qualifications

• Experience in dealing with the public.
• Quick learner of new systems.
• Eager to develop in a supportive team.

Responsibilities

• Provide an effective administrative support for NHS patients and GPs.
• Process referrals and manage appointment changes.
• Update patient information accurately.

Skills

Attention to detail

Communication

Customer service

Job description

NHS Talking Therapies Administrator - Maternity Cover

Vita Health Group and With You have a clinical partnership, bringing together over 40 years of mental health experience, to support individuals and communities across Kent and Medway.

We are looking for pioneering, skilled clinicians & administrators to join us on this exciting journey and play a central role in shaping the delivery of NHS Talking Therapies for anxiety and depression across the region.

This part-time maternity cover position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies contract. This is achieved by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals, and ICB contacts.

The role is varied and covers a range of administrative responsibilities that support the day-to-day operations of the service, as well as contributing to its ongoing development.

Main duties of the job

This is an excellent opportunity to build on your administration and customer service skills in a busy, fast-paced organization.

You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, be quick to learn new systems, and eager to develop your career as part of a close-knit, flexible, and supportive team.

The role would be based 1 day in an office and 2 days working from home (days in office to be confirmed). You would be working shifts including 1 late shift from 12 pm to 8 pm. The service operates from 8 am to 8 pm Monday-Thursday and 8 am to 5 pm on Fridays. The role will be based at our Faversham Office.

About us

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. To learn more about Vita Health Group and our services, please visit: https://www.vitahealthgroup.co.uk/

Job responsibilities

The Role: What you will do?

Are you ready to embark on an incredible career opportunity with Vita Health Group? Are you looking to develop your skills? Would you like the opportunity to grow within a friendly, established team? If so, this role is perfect for you!

A bit about us

We are Vita Health Group, and we have a great opportunity for an NHS Talking Therapies Administrator. We have recently been recognized as one of the UK’s best healthcare companies to work for, and we want you to be part of that! As a people-centered company, we are keen to develop individual careers where their interests apply. If you're looking to enhance your skills, progress your career, or focus on personal growth, please read on.

What you will do in the role

Vita Health Group and With You have a clinical partnership, bringing together over 40 years of mental health experience, supporting individuals and communities across Kent and Medway. We are seeking pioneering, skilled clinicians & administrators to join us and play a central role in delivering NHS Talking Therapies for anxiety and depression across the region.

This part-time maternity cover role is vital for the smooth operation of the NHS Talking Therapies contract, providing effective administrative support for NHS patients, GPs, healthcare professionals, and ICB contacts. The position is varied, supporting daily operations and contributing to service development.

At Vita Health Group, we value the contribution of every team member in helping people improve. If you want to be part of a forward-thinking company and join our friendly team, continue reading to see what we offer.

This is an excellent chance to build on your administrative and customer service skills in a busy, fast-paced environment. You should have experience dealing with the public, be confident on the phone and email, and possess excellent attention to detail. You should be quick to learn new systems and eager to develop your career in a supportive team environment.

The role involves working 1 day in the office and 2 days from home (specific days to be confirmed). Shifts include 1 late shift from 12 pm to 8 pm. The service operates from 8 am to 8 pm Monday-Thursday and 8 am to 5 pm on Fridays. The role is based at our Faversham Office.

Main Duties and Responsibilities

• Answering incoming calls and making outbound calls professionally within KPIs.
• Processing referrals within targeted timeframes.
• Updating patient information accurately within the record system.
• Monitoring and managing treatment waitlists.
• Responding to email enquiries promptly.
• Checking and processing correspondence to patients, GPs, and healthcare professionals.
• Communicating promptly with patients regarding appointment changes, cancellations, and reschedules.
• Providing general administrative support and other duties to ensure the smooth running of the service.

Don't miss this opportunity to join Vita Health Group and make a positive impact while growing your career. If you have the skills and attributes we seek, we would love to hear from you!

Why Vita Health Group?

We celebrate life. Improving lives physically and mentally is our core mission. Now part of Spire Healthcare Group plc, we have over 30 years of experience providing physical and mental health services. We partner with the NHS, support insurers, and serve some of the UK’s largest companies with physiotherapy and mental health services.

To achieve our mission of Making People Better, we invest in our staff's development through CPD, secondments, management training, mentoring, apprenticeships, and webinars across clinical disciplines. We offer a competitive salary, flexible working arrangements, and a comprehensive benefits package, details of which can be found here: https://www.vitahealthgroup.co.uk/join-us/careers/

Vita Health Group is an equal opportunities employer committed to diversity and inclusion. We encourage applications from all candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy/maternity. For more on our EDI commitments, please visit our website.

We support wellbeing and equality initiatives, including Mental Health Advocates, Employee Assistance Programmes, and a speaking-up culture. We also adhere to standards outlined in the NHS Equality Delivery System, WRES, and WDES. For adjustments or assistance during the application process, contact [e-mail].

Applicants must be legally entitled to work in the UK, and all roles are subject to a DBS check. Data shared during the hiring process will be stored securely and destroyed after 6 months if unsuccessful. We reserve the right to close the vacancy early when sufficient applications are received.

Person Specification

General Requirements

• Please refer to the above job description.

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required.