NHS Administrator / Care Coordinator

NHS; Peterborough; On-site; GBP 23,000 - 25,000; Full time

Job summary

An exciting opportunity has arisen for an experienced Administrator / Care Coordinator to join the Greater Peterborough Network. This role supports primary care services, requiring strong organizational skills and the ability to manage multiple tasks in a fast-paced environment. The ideal candidate will have a passion for making a difference in people's lives and will work closely with clinical teams to ensure efficient service delivery.

Benefits

Enhanced evening and weekend access to General Practice

Dynamic service development and delivery

Qualifications

• Minimum of 2 years experience in a fast-paced admin role.
• Experience in a public-facing role or providing excellent customer service.
• Previous NHS admin or reception experience is beneficial.

Responsibilities

• Booking and arranging appointments for patients.
• Handling incoming referrals and coordinating work for clinical staff.
• Managing a high volume of incoming calls and queries.

Skills

Polite and clear telephone manner

Good IT skills

Accurate data entry

Attention to detail

Ability to work under pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you an organised and experienced Administrator, Care Coordinator, or Receptionist with good IT skills who is looking for a new and exciting challenge?

Can you manage multiple tasks supporting a range of primary care services in a fast-paced office environment, and do you care passionately about making a real difference in people's lives?

Greater Peterborough Network is looking for a skilled Administrator / Care Coordinator to join us in supporting our many Primary and Planned Care services.

We are a dynamic and responsive team who pride ourselves on our can-do attitude, and we seek a like-minded individual!

This role involves working Monday to Friday in a busy, fast-paced office in Peterborough City Centre, with possible travel to other sites. You will work alongside an Admin team supporting our Operational and Clinical teams with the delivery of various primary care services across Peterborough.

The role includes working with different services and mainly involves general Admin Support duties such as telephone support, handling referrals, planning clinics, and managing incoming phone calls.

Main duties of the job

1. Booking and arranging appointments for patients
2. Printing clinical paperwork for clinics and home visits
3. Accurately entering health information into patient records
4. Handling incoming referrals and helping to coordinate work and clinic lists for clinical staff
5. Calling patients to confirm upcoming appointments and gather feedback on services
6. Managing a high volume of incoming calls and queries
7. Working with and liaising with Peterborough GP Practices

About us

Our vision: To provide the patients of Greater Peterborough with high-quality, sustainable healthcare that supports them to stay well and at home for as long as possible.

We are an ambitious, at-scale primary care organization with a passion for integration and innovation.

We provide:

• Enhanced evening and weekend access to General Practice
• Scale services to improve health and wellbeing
• Home visiting and community services
• Virtual ward services
• Advice to ambulance crews for patient care
• Workforce recruitment, induction, and support through dedicated teams
• Innovation and investment in primary care
• Dynamic service development and delivery at place level
• Engagement of clinical leaders for service redesign

Job responsibilities

Supporting Primary and Planned Care services with general Admin Support duties, including handling referrals, scheduling clinics, and managing communications.

Person Specification

Qualifications

• Polite and clear telephone manner
• Minimum of 2 years experience in a fast-paced admin role handling multiple tasks
• Good IT skills with experience in Microsoft Word, Excel, Outlook; ability to learn new systems
• Experience in a public-facing role or providing excellent customer service
• Ability to work under pressure and manage multiple tasks
• Accurate data entry and attention to detail
• Reliable and understanding of confidentiality
• Previous NHS admin or reception experience is beneficial but not essential
• Experience with SystmOne is desirable but not essential

Disclosure and Barring Service Check

This post is subject to a DBS check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Salary: £23,000 to £25,000 per year, depending on experience