NHS 111 Integrated Urgent Care Clinical Advisor - Milton Keynes

Integrated Care System; Milton Keynes; On-site; GBP 38,000 - 47,000; Full time

Job summary

A healthcare service provider in Milton Keynes is seeking an NHS 111 Integrated Urgent Care Clinical Advisor to assess diverse medical situations. This office-based role requires strong communication skills and over 3 years of clinical experience. You will work in a dynamic team environment, making a significant impact on patient care through effective triage and support. Comprehensive training and competitive salary are offered.

Benefits

Full training and continuous professional development

27-33 days of holiday plus 8 bank holidays

NHS Pension Scheme access

Occupational Health support

Employee Assistance Programme

NHS Discounts on various services

Qualifications

• At least 3 years minimum post registration experience.
• Experience of dealing with emotionally charged situations.
• Understanding of Clinical Governance and audit practices.

Responsibilities

• Evaluate a range of medical situations and provide appropriate care.
• Collaborate within a multidisciplinary team to ensure quality patient service.

Skills

Good communication skills

Computer literacy

Ability to remain calm under pressure

Motivated towards further professional development

Education

Registered General Nurse or Paramedic with valid registration

Job description

Go back South Central Ambulance Service NHS Foundation Trust

NHS 111 Integrated Urgent Care Clinical Advisor - Milton Keynes

The closing date is 03 August 2025

NHS 111 Integrated Urgent Care Clinical Advisor

Salary: Band 6 (£38,682 - £46,580) + unsocial hours allowance as per section 2 Agenda for Change.

Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.

There are both full and part time positions available.

This is an office-based role in our Milton Keynes office, home/remote working is not available.

We're now inviting new team members to join our upcoming training courses starting in September, October and November. Apply now to secure your place and kick-start your journey with us!

You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please seeOrganisational Change ProcedureandRedeployment)

Main duties of the job

Working with NHS 111 is a demanding but highly rewarding career where you'll realise you're making a difference to patients who use the service every day.

Are you seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public? Would you like to be part of a supportive team that prioritises high-quality patient care and the continuous professional development of its staff? We're on the lookout for dependable, compassionate, and enthusiastic Clinical Advisors to join our motivated, friendly, and hardworking clinical team. Your role will involve calling patients to clinically access their symptoms while collaborating in a multidisciplinary team, including Health Advisors, Nurses, Paramedics, Mental Health Practitioners, Pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time.

You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.

About us

Benefits we offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction

It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

*Please note - depending on your role additional training may be required following on from your corporate induction.

Job responsibilities

You will need to be able to commit to a 9-week full time training programme which will be fully paid.

If you have:

• NMC registration
• HCPC registration
• At least 3 years minimum post registration experience
• Ability to remain calm under pressure
• Good level of computer literacy
• Ability to communicate effectively
• Recent professional clinical experience
• Prepared to work 5/8 weekends in a 4 week period (shifts are 6/8 hours in length)
• Motivated towards further professional development
• Understanding of Clinical Governance and audit practices
• Flexible working approach

Person Specification

Experience

• Recent professional experience
• Experience of dealing with emotionally charged situations
• Previous experience in a call centre environment such as NHS Direct
• Supervisory/Coaching/Mentoring experience

Qualifications

• Registered General Nurse (RN1, RNA,) Specialist Practitioner or Paramedic
• Valid registration with NMC/HCPC
• Teaching or assessing qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Central Ambulance Service NHS Foundation Trust

£38,682 to £46,580 a yearPro rata, per annum