NHS 111 Health Advisor Part Time - Otterbourne

NHS; Winchester; On-site; GBP 24,000 - 26,000; Part time

Job summary

The NHS is seeking a part-time 111 Health Advisor in Otterbourne. This role involves handling emergency calls, assessing patient needs, and providing effective support in a high-pressure environment. Successful candidates will receive comprehensive training and enjoy numerous benefits including 27-33 days of holiday, NHS pension scheme enrollment, and a competitive hourly rate. Ideal applicants should possess strong communication and problem-solving skills, as well as relevant customer service experience.

Benefits

27 days holiday plus bank holiday rising to 33 days

Enrolment into NHS pension scheme

Employee assistance program

Access to discounts

Free car parking

Qualifications

• Experience in customer/patient services environment.
• Experience using telephone and computerized systems.
• Good communication and problem-solving skills.

Responsibilities

• Calm callers during emergencies and assess their needs.
• Provide support and guidance through a variety of health issues.
• Work collaboratively within a team to ensure patient care.

Skills

Communication

Problem Solving

Critical Thinking

Education

2 GCSEs at equivalent of grade 4 or above including English

NHS Pathways Trained

Tools

Computerized Systems

Job description

Go back South Central Ambulance Service NHS Foundation Trust

NHS 111 Health Advisor Part Time - Otterbourne

The closing date is 29 June 2025

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that's not just 'another job'?

• Would you be able to calm someone having a mental health crisis?
• Would you be able to help a parent whose child has fallen and banged their head?
• Could you deal with helping somebody with a sore throat or toothache?
• Could you deal with helping somebody having a stroke or heart attack?

The 111 service takes a huge variety of calls, which makes no two days the same.

You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.

This is an office based role in our Otterbourne office, home/remote working is not available. This role is not eligible for Tier 2 visa sponsorship.

Main duties of the job

You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!

We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.

About us

Why work for SCAS?

*We offer a competitive hourly rate of £11.70 per hour. Candidates will also receive the following unsocial allowances*

All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £15.80 per hour)

All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £19.77 per hour)

This is on top of all the other fantastic benefits of working for the NHS.....

27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)

Enrolment into the NHS pension scheme

Access to many discounts including, supermarkets, car lease, holidays, restaurants and more!

Part Time Hours and Full time Hours available (Rota Basis)

Free car parking

Employee assistance program

Please note, staff affected by theinternal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

• Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

NHS Pathways Trained

Knowledge and Experience

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [e-mail]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Please note, staff affected by theinternal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment)

Person Specification

Qualifications

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
• NHS Pathways Trained

Knowledge

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Central Ambulance Service NHS Foundation Trust

£24,625 to £25,674 a yearpro rata, per annum