NHS 111 Health Advisor Nights - Milton Keynes

South Central Ambulance Service NHS Foundation Trust; Milton Keynes; Presencial; GBP 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

27-33 days annual leave (pro rata)

Free parking

Employee Assistance Programme

Resumo da oferta

South Central Ambulance Service NHS Foundation Trust in Milton Keynes is hiring an NHS 111 Health Advisor for night shifts. You'll handle a wide range of calls, providing calm, clear guidance and support to callers through emergencies.

Full six-week NHS Pathways training will be provided, with progression within a fast-paced, life-saving environment. Based in Milton Keynes (office-based only – no remote working), you must be 18+, with rights to work in the UK.

Qualificações

• Good all round education (2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role.
• NHS Pathways Trained.

Responsabilidades

• Answer and assess NHS 111 calls with empathy and clear communication.
• Guide callers to appropriate actions and recognize signs of serious conditions.
• Complete NHS Pathways training and ongoing development.
• Support wellbeing and collaborate with colleagues within the team.

Conhecimentos

Compassion

Confidence

Clear communication

Resilience

Desire to help others

Formação académica

GCSEs (incl English) or equivalent

NHS Pathways Trained

Descrição da oferta de emprego

South Central Ambulance Service NHS Foundation Trust

NHS 111 Health Advisor Nights - Milton Keynes

The closing date is 01 November 2026

A job with purpose, impact... and incredible rewards.

Looking for a career where you matter -- every call, every shift?Join our NHS 111 team in Milton Keynes and be the calm, confident voice that helps people through some of their toughest moments.

This isn't just a job.It's meaningful, fast-paced, energising work where no two days are ever the same.

What You'll Do

You'll handle a huge variety of calls, from everyday health concerns to real emergencies. One moment you might support someone in distress, the next you're guiding a worried parent or helping someone spot the signs of a serious condition.

You don't need medical experience -- just:

• Compassion
• Confidence
• Clear communication
• Resilience
• A genuine desire to help others

We'll train you with a full 6-week NHS Pathways programme, giving you everything you need

The Application Journey

• Online Application -- tell us why you're a great fit
• Online Assessments -- listening, problem-solving & critical thinking
• Interview -- your chance to shine
• Based in Milton Keynes (office-based only -- NO remote working)
• Must be 18+
• Right to work in the UK (no visa sponsorship available)

Main duties of the job

You don't need a medical background for this role--just a genuine passion for helping others. We're looking for someone who's detail-focused, efficient, and able to balance assertiveness with empathy.

Your own wellbeing matters just as much as the care you give to others, and supporting the colleagues around you should come naturally. At SCAS, every one of us plays a key part in delivering exceptional patient care, and your contribution will be valued from day one.

If you're ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we'd love to hear from you!

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

About us

Why You'll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift (up to £17.78/hr):Saturdays & weekday nights
• +69% uplift (up to £22.26/hr):Sundays & bank holidays

And of course -- the full package of NHS benefits, including:

• 27-33 days annual leave (pro rata)
• Free parking
• Employee Assistance Programme

This is your chance to build an NHS career with real progression and stability.

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

• Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch [e-mail]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Person Specification

Qualifications

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
• NHS Pathways Trained

Knowledge

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Central Ambulance Service NHS Foundation Trust