NHS 111 Health Advisor Full Time - Otterbourne

NHS; Otterbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Health Advisor, where you will play a crucial role in helping individuals during their times of need. This dynamic position involves responding to a variety of health-related calls, providing compassionate support, and utilizing your communication skills to assess patient needs effectively. With a comprehensive training program and flexible working hours, this role offers an excellent opportunity to make a difference in the community while developing your career in the health sector. If you are resilient, detail-oriented, and eager to contribute to patient care, this is the perfect opportunity for you.

Benefits

27 days holiday plus bank holidays

NHS pension scheme

Discounts on supermarkets and holidays

Flexible hours

Free parking

Employee assistance program

Qualifications

• Good all-round education or equivalent experience required.
• Completion of NHS Pathways training is mandatory.

Responsibilities

• Assist callers in emergencies and provide optimal care.
• Participate in online assessments and interviews.

Skills

Customer service experience

Experience with computerised systems

Telephone communication skills

Experience in call centre environment

Knowledge of first aid

Education

2 GCSEs at grade 4 or above including English

NHS Pathways Training

Job description

NHS 111 Health Advisor Full Time - Otterbourne

South Central Ambulance Service NHS Foundation Trust

This job is now closed

Job summary

Are you looking for the challenge of working in a fast-paced, dynamic, and adaptable service, with a career that's more than just 'another job'?

• Can you calm someone experiencing a mental health crisis?
• Can you assist a parent whose child has fallen and bumped their head?
• Are you able to help someone with a sore throat or toothache?
• Can you respond to emergencies like strokes or heart attacks?

The 111 service handles a wide variety of calls, making each day unique.

Please note: This is an office-based role in our Otterbourne office. Remote working is not available. This role is not eligible for Tier 2 visa sponsorship.

Main duties of the job

No medical background is required, only a desire to help. You should be detailed, efficient, assertive, yet compassionate.

Prioritize your well-being and team care. We all contribute to patient care within SCAS, playing vital roles. If you find this challenging and have the resilience to perform consistently, we want to hear from you!

We provide a comprehensive 6-week training program, including NHS Pathways (the clinical assessment tool we use). Post-training, you will be equipped to assess patient needs and deliver optimal care.

About us

Why work for SCAS?

We offer a competitive hourly rate of £11.70. Additionally, unsocial allowances are provided:

• Time plus 35% for all day Saturday (midnight to midnight) and weekday evenings after 8pm and before 6am (currently £15.80/hr)
• Time plus 69% for all day Sunday and public holidays (midnight to midnight) (currently £19.77/hr)

Other benefits include:

• 27 days holiday plus bank holidays, rising to 33 days (pro-rata for part-time)
• Enrolment in the NHS pension scheme
• Discounts on supermarkets, car leases, holidays, restaurants, and more
• Flexible hours (part-time and full-time on a rota basis)
• Free parking
• Employee assistance program

Job responsibilities

The Recruitment Process

1. Complete the online application form, clearly explaining how you meet the essential and desirable criteria. Use the additional information section for relevant experience.
2. Participate in an online assessment to evaluate listening, understanding, critical thinking, and problem-solving skills. Access to a webcam and a computer is required.
3. Attend an interview with a 111 Health Advisor Call Handler, discussing your skills and experience, and learning more about the role.

Qualifications and Training

Good all-round education (e.g., 2 GCSEs at grade 4 or above including English), or equivalent experience in a similar role.

This role is only open to individuals over 18 years old for safeguarding reasons.

Completion of NHS Pathways training is required.

Knowledge and Experience

• Customer/patient service experience dealing with the public
• Experience with computerised systems and telephone communication
• Experience in a call centre environment
• Knowledge of the operational area
• Experience working rotating shifts
• Previous experience in the voluntary or health sector
• Experience in patient care
• Knowledge of first aid and/or anatomy

For full details, please refer to the Job Description and Person Specification links.

Disability Support

If you have questions regarding disability support or the recruitment process, contact [e-mail].

Note: The Trust reserves the right to close the recruitment early.

Staff affected by internal organizational reviews may be prioritized per the Organisational Change Procedure and Redeployment policies.

Person Specification

Qualifications

• 2 GCSEs at grade 4 or above including English, or equivalent experience
• NHS Pathways Trained

Knowledge

• Experience in customer/patient services, dealing with the public
• Experience with computerised systems and telephone communication
• Experience in a call centre environment
• Knowledge of the operational area
• Experience working rotating shifts
• Experience in the voluntary or health sector
• Experience in patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This role requires a Disclosure and Barring Service check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer name

South Central Ambulance Service NHS Foundation Trust