NHS 111 Health Advisor Full Time - Bicester

NHS; Bicester; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a dynamic and adaptable service as a Health Advisor, where every day brings unique challenges. This role requires a compassionate individual ready to support callers in distress, whether they are dealing with a mental health crisis or a medical emergency. You will receive comprehensive training, equipping you with the skills to assess patient needs effectively. Enjoy a competitive hourly rate with additional allowances for unsocial hours, alongside fantastic benefits such as generous holiday entitlement and NHS pension scheme enrollment. If you're ready to make a difference in patient care, this is the opportunity for you!

Benefits

27 days holiday plus bank holidays

NHS pension scheme

Employee assistance program

Free car parking

Access to discounts on various services

Qualifications

• Good education or equivalent experience required.
• NHS Pathways training is essential for the role.

Responsibilities

• Handle a variety of calls, providing support and guidance.
• Assess patient needs and ensure effective communication.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Compassion

Resilience

Education

2 GCSEs at grade 4 or above including English

NHS Pathways Training

Tools

Computerised Systems

Telephone Communication

Job description

NHS 111 Health Advisor Full Time - Bicester

South Central Ambulance Service NHS Foundation Trust

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that's not just 'another job'?

• Would you be able to calm someone having a mental health crisis?
• Would you be able to help a parent whose child has fallen and banged their head?
• Could you deal with helping somebody with a sore throat or toothache?
• Could you deal with helping somebody having a stroke or heart attack?

The 111 service takes a huge variety of calls, which makes no two days the same.

You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.

This is an office based role in our Bicester office, home/remote working is not available. This role is not eligible for Tier 2 visa sponsorship.

Main duties of the job

You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!

We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.

About us

Why work for SCAS?

We offer a competitive hourly rate of £11.70 per hour. Candidates will also receive the following unsocial allowances:

• All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £15.80 per hour)
• All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £19.77 per hour)

This is on top of all the other fantastic benefits of working for the NHS:

• 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
• Enrolment into the NHS pension scheme
• Access to many discounts including, supermarkets, car lease, holidays, restaurants and more!
• Part Time Hours and Full time Hours available (Rota Basis)
• Free car parking
• Employee assistance program

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage:

1. Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
2. Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

• Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
• For safeguarding reasons this role is only open to people aged over 18 years of age
• NHS Pathways Trained

Knowledge and Experience

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using a computerised system
• Experience of using a telephone as a regular means of communication in a work environment
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [e-mail]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Person Specification

Qualifications

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
• NHS Pathways Trained

Knowledge

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Central Ambulance Service NHS Foundation Trust

£24,071 to £25,674 a year pro rata, per annum.