NHS 111 Health Advisor - Enhanced Weekend Rates

TN United Kingdom; Bristol; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity awaits you in a modern 111 call centre in Bristol, where you will play a crucial role in assisting the public during their most vulnerable moments. As a Health Advisor, you will be trained to use advanced triage tools to evaluate patient needs and direct them to the right care. This part-time role offers flexible hours, including weekends, and is perfect for those looking to make a meaningful impact in healthcare. With comprehensive training and ongoing support, you will develop invaluable skills while being part of a dedicated team that operates 24/7, ensuring that help is always available when it’s needed most.

Qualifications

• Ability to handle emotional and distressing calls effectively.
• Skills in using triage tools to assess patient needs.

Responsibilities

• Handle calls from the public and assess patient needs.
• Direct patients to appropriate care based on triage assessments.

Skills

Communication Skills

Empathy

Problem-Solving

Crisis Management

Education

High School Diploma

Tools

NHS Pathways

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Bristol, United Kingdom

Job Category:

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

3c5f445ce4ba

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

About The Role

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Bristol, you’ll be doing just that.

This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

We offer enhanced pay rates for weekends. We are offering part-time weekend roles from 16 - 24 hours per week to cover our core shifts and assist patients when they most need us. Other currently available hours are weekdays from 07:00 to 16:00.

Please note: If you require more than 24 hours per week, including full-time roles (37.5 hours), we may be able to accommodate you if you are happy to work more weekend hours (this may mean working every weekend and taking days off during the week).

The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for 6 weeks; or part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for 8 weeks. You must attend every training day. Followed by a further eight weeks’ support before you are signed off to work on your own.

• 5th August - Full Time
• 7th September - Part Time
• 9th September - Full Time
• 7th October - Full Time
• 19th October - Part Time

Once you’ve completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.