NHS 111 Health Advisor - Enhanced Weekend Rates

Practice Plus Group; Bristol; On-site; GBP 20,000 - 28,000; Part time

Job summary

Join a leading organization as a Health Advisor in Bristol, providing essential care support to the public through our modern call center. You will undergo extensive training to equip you with valuable skills and the ability to manage calls effectively, including potential emergency situations. The role offers flexibility with shifts and enhanced pay for weekend work, ensuring you make a meaningful impact in healthcare.

Qualifications

• No specific educational requirements stated, but skills in communication and empathy are essential.
• Ability to handle distressing situations is crucial for the role.
• Training is provided, indicating some flexibility in previous experience.

Responsibilities

• Handle calls from the public, assessing patient needs using a triage tool.
• Be prepared for emotional and life-threatening situations.
• Work part-time weekend shifts and assist during peak hours.

Skills

Communication

Empathy

Crisis Management

Job description

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Client:

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3c5f445ce4ba

Job Views:

7

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

About The Role

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Bristol, you’ll be doing just that.

This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing, or life-threatening scenarios and to arrange for 999 services if required.

We offer enhanced pay rates for weekends, and are offering part-time weekend roles from 16 - 24 hours per week to cover our core shifts and assist patients when they most need us. Other currently available hours are weekdays from 07:00 to 16:00.

Please note: If you require hours of more than 24 hours per week, including full-time roles (37.5 hours), we may be able to accommodate you if you are happy to work more weekend hours (this may mean working every weekend and taking days off during the week).

The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for 6 weeks; or part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for 8 weeks. You must attend every training day. Followed by a further eight weeks’ support before you are signed off to work on your own.

• 5th August - Full Time
• 7th September - Part Time
• 9th September - Full Time
• 7th October - Full Time
• 19th October - Part Time

Once you’ve completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.