NHS 111 Health Advisor - Derby

DHU Health Care CIC; Derby; On-site; GBP 22,000 - 27,000; Full time

Job summary

DHU Health Care CIC is seeking resilient individuals for the Health Advisor role within the NHS 111 service. Join their award-winning team to provide critical care and support patients through various health inquiries, with opportunities for professional development and a supportive work environment.

Benefits

Westfield Health Membership

Opportunities for ongoing professional development

Free tea and coffee

Free parking

Smart casual work attire

Qualifications

• Experience in customer service is required.
• Excellent communication and telephone skills are essential.
• Must demonstrate a caring, professional attitude.

Responsibilities

• Handle calls using the NHS 111 Pathways system.
• Provide safe and effective care for patients.
• Escalate cases to Clinical Advisors if necessary.

Skills

Customer Service

Communication Skills

Attention to Detail

Empathy

Resilience

Ability to Work Under Pressure

Job description

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DHU Healthcare is extremely pleased to announce that we have been awarded a new NHS 111 Contract in the West Midlands; this is a fabulous opportunity to join our CQC Outstanding award-winning team!

About us:

DHU Healthcare is a not-for-profit company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services, and NHS 111.

We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire, Nottinghamshire, Leicester, Leicestershire & Rutland, Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon, Wiltshire, West Midlands & Oldbury, serving a population of around ten million.

As a socially conscious organization, we provide compassionate, safe, high-quality care to our patients and the communities we serve, offering a supportive work environment to our 2,000 staff members.

We value our Health Advisors and, as a thank you for joining our DHU work family, we are offering a Welcome Award of up to £2,200!*

Job summary:

We are seeking professional, resilient individuals eager to make a difference!

Using the NHS 111 Pathways system, you will handle a variety of calls, from ordering repeat prescriptions to escalating calls to a Clinical Advisor or dispatching an ambulance in more serious cases.

This role is fast-paced and challenging, requiring great attention to detail, empathy, and a calm, systematic approach. You will be passionate about providing safe and effective care for our patients and healthcare professionals.

If you have excellent customer service skills and a passion for delivering expert patient care, we would love to hear from you!

Person Specification:

• Previous experience in Customer Service
• Excellent communication skills and telephone manner
• Ability to work quickly and accurately under pressure
• Demonstrate a caring and professional attitude at all times
• Motivated, passionate, positive, resilient, and determined to provide the best care
• Excellent attention to detail

Additional Info:

• Various shift patterns available, including 4 days on and 4 days off, ranging from 15 to 37.5 hours per week.
• Comprehensive 6-week Pathways training course provided for all Health Advisors.

About us:

At DHU, we offer a professional working environment with continuous support, enabling progression within the NHS 111 service, providing long-term job security and career development opportunities.

Benefits Package:

• NHS continuous service recognition (for holiday and sickness entitlements)
• Westfield Health Membership (access to GP, counselling, scans, hospital treatment insurance, and cashback for dental, optical, and physiotherapy care)
• Opportunities for ongoing professional development
• Smart casual work attire
• Free tea and coffee
• Free parking!

Disclosure and Barring Service Check:

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to screen for any previous criminal convictions.