NHS 111 Health Advisor - Chesterfield

DHU Health Care CIC; Chesterfield; On-site; GBP 22,000 - 30,000; Full time

Job summary

DHU Health Care CIC is expanding its services and is seeking professional and resilient individuals for the role of NHS 111 Health Advisor in Chesterfield. The position involves managing patient calls and utilizing the NHS 111 Pathways system to provide timely assistance. Successful candidates will receive a Welcome Award and benefit from a structured training approach within a supportive work environment.

Benefits

NHS continuous service recognition

Westfield Health Membership

Opportunities for ongoing professional development

Smart Casual Work Attire

Free tea and coffee

Free parking!

Qualifications

• Previous experience within Customer Service required.
• Excellent communication skills and telephone manner necessary.
• Ability to work quickly and accurately under pressure.

Responsibilities

• Handle a variety of calls, providing accurate responses or escalating to Clinical Advisors.
• Deliver empathetic care while maintaining a calm approach during calls.
• Follow the NHS 111 Pathways system for patient queries and emergencies.

Skills

Communication

Customer Service

Attention to Detail

Empathy

Resilience

Job description

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Client:

DHU Health Care CIC

Location:

Chesterfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f18d5c13615b

Job Views:

3

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

NHS 111 Health Advisor (Call Handler)

Location: Chesterfield

Contract: Full-Time / Part-Time

DHU Healthcare is extremely pleased to announce that we have been awarded abrand new NHS 111 Contractin theWest Midlands; this is a fabulous opportunity to join ourCQC Outstandingaward winning team!

About us:

DHU Healthcare is a not-for-profit company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services andNHS111.

We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire, West Midlands & Oldbury, a population totalling around ten million.

A socially conscious organisation, we providecompassionate,safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.

WeValue our Health Advisorsand as a thank you for joining our DHU work family, we are offering you aWelcome Award of up to £2200!*

Job summary:

We are looking for professional, resilient individuals who want to make a difference!

Using the NHS 111 Pathways system, you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or in more serious cases you will dispatch an ambulance.

This opportunity is a challenging, fast paced role that requires great attention to detail, empathy and a calm systematic approach. You will be passionate about providing safe and effective care for our patients and Healthcare professionals.

If you have excellent customer service skills, with a passion for delivering expert patient care we would like to hear from you!

Person Specification:

• Previous experience within Customer Service
• Possess excellent communication skills and telephone manner
• Work quickly and accurately under pressure
• Demonstrate a caring and professional attitude at all times
• Be motivated, passionate, positive, resilient and determined to provide the best care
• Excellent attention to detail

Additional Info:

• We offer a variety of shift patterns including 4 days on and 4 days off ranging from 15 to 37.5 hours per week.
• We provide a comprehensive 6 weeks Pathways training course for all our Health Advisors.

About us:

At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development!

Benefits Package:

• NHS continuous service recognition(for holiday and sickness entitlements)
• Westfield Health Membership(direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care)
• Opportunities for on-going professional development
• Smart Casual Work Attire
• Free tea and coffee
• Free parking!

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.