NHS 111 Health Advisor - Ashford

NHS; Ashford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading healthcare provider seeks passionate individuals for the role of NHS 111 Health Advisor in Ashford. Candidates should possess strong emotional resilience and a patient-focused approach to manage diverse and challenging call situations effectively. Comprehensive onboarding and development opportunities will be provided.

Benefits

High-quality onboarding

Opportunities for career progression

Development opportunities through a recognised programme

Qualifications

• Strong emotional resilience is essential for handling various call situations.
• Ability to deliver time-critical advice and perform under pressure.

Responsibilities

• Be the first point of contact for 111 calls, delivering assessments and advice.
• Triaging calls ranging from prescription requests to critical situations.

Skills

Emotional resilience

Patient focus

Calmness

Professionalism

Job description

We are looking for passionate, patient-focused individuals interested in a career as an NHS 111 Health Advisor in the Ashford area. The ideal candidate will be calm, professional, and empathetic.

Main duties of the job

As a Health Advisor at IC24, when our patients dial 111, you will be the first point of contact as the voice at the end of the line. It will be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have; you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescription requests to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?

About us

A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager, or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence.

Job responsibilities

We are seeking passionate, patient-focused individuals interested in a career as an NHS 111 Health Advisor in the Ashford area. The ideal candidate will be calm, professional, and empathetic. Skills: As a Health Advisor at IC24, when our patients dial 111, you will be the first point of contact as the voice at the end of the line. It will be up to you to deliver time-critical advice, triaging a wide range of calls, and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill; you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescriptions requests to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?

Qualifications: A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager, or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence.

Keywords: Who are we? We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care, and secondary care support services.

Person Specification

General Requirements

• Please refer to the job description above
• Please refer to the job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.