NHS 111 Health Advisor

Practice Plus Group; Stockton-on-Tees; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Stockton-on-Tees is seeking to recruit a Health Advisor to provide critical support and assessments. This role involves non-clinical guidance using the NHS Pathways System. Successful candidates will undergo extensive training and must be on-site for the shift patterns offered. The role provides competitive pay and numerous benefits including annual leave, pension schemes, and wellbeing support.

Benefits

33 days annual leave

Paid training

Competitive pension scheme

Salary Finance assistance

Exclusive discounts and perks

Cycle to Work Scheme

Wellbeing support

Qualifications

• Calm under pressure and empathetic.
• Passionate about providing vital care and support.
• Ability to triage calls and provide accurate assessments.

Responsibilities

• Help people in need by guiding them through critical decisions.
• Provide non-clinical advice using the NHS Pathways System.
• Participate in extensive training to become a qualified Health Advisor.

Job description

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Client:

Location:

Stockton-on-Tees, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1e6da64e6abf

Job Views:

4

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

NHS 111 Health Advisor | Located on site - Stockton-on-Tees

Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.

In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.

Employee Wellbeing and Benefits

At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:

• 33 days annual leave, increasing with service up to 36 days per year (including bank holidays) to help you recharge.
• Paid training and continuous learning opportunities to grow your career.
• Competitive pension scheme with Scottish Widows or the Peoples Pension.
• Salary Finance: Access to salary advances, loans, and government benefits.
• Discounts & Perks: Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
• Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell-Back options for your convenience.
• Wellbeing Support: Free 24/7 counselling and advice helpline, including free premium access to Headspace to support mental wellbeing.

Plus, we offer a range of additional benefits to enhance your lifestyle and wellbeing. For more details on our full benefits package, .

Pay Rates

£12.21 per hour (7am-11pm) £15.18 per hour (11pm-7am) Enhanced rate of £15.71 per hour when working between Friday 18:00 to Monday 7:00am.

Please note that the weekend rate is a non-contractual incentive for working unsociable hours and you will be paid £12.21 during your training.

Working Hours

We understand the importance of flexibility and offer a selection of shift patterns based on 24 hours per week.

Please note that this role cannot be worked remotely, and you must be able to attend shifts in our 111-contact centre: Cavendish House, Teesdale Business Park, Stockton-on-Tees, TS17 6QY.

Training and Development:

We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

Schedule:

Monday 8th September (Monday- Friday, 9am - 5pm for 4 weeks)

Further training dates TBC

• It is essential that you can commit to the training every day
• You will be required to complete assessments and call audits throughout the training process. Successfully passing these is necessary to remain in the role. If you fail to pass after your second attempt, you will no longer be able to continue with the position.
• After training, you will receive an additional 8 weeks of support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.

Please click here for further information:

This training ensures you're ready to make an impact from day one, with ongoing support to help you succeed in your career.