NHS 111 Health Advisor

JR United Kingdom; Dorking; On-site; Part time

Job summary

An established industry player is seeking dedicated individuals to join their 111 call centre team in Dorking. This role offers a unique opportunity to train as a Health Advisor, where you'll learn to use cutting-edge triage tools to assist individuals with urgent health concerns. The position involves managing calls, providing essential support, and ensuring patients receive the care they need. With comprehensive training and ongoing support, you'll thrive in a dynamic environment that values your contributions. Join a team committed to making a difference in the community and enjoy a range of benefits including job security, flexibility, and opportunities for career progression.

Benefits

33 days annual leave

Company pension scheme

Life assurance

Cycle to work scheme

Retail discounts

Employee assistance programme

Healthcare Hero Awards

Social events

Overtime opportunities

Qualifications

• Passion for helping others and ability to learn new skills.
• Excellent listening and communication skills required.

Responsibilities

• Manage calls from patients and healthcare professionals.
• Use computer systems to capture patient information.
• Provide advice and support on accessing local services.

Skills

Listening Skills

Communication Skills

IT Skills

Keyboard Skills

Education

GCSE/Functional Skills English and Maths

Tools

NHS Pathways

Job description

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NHS 111 Health Advisor - located onsite in Dorking, Surrey

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Dorking you’ll be doing just that.

This is your chance to train to be a Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

We offer enhanced pay rates for weekends, at the moment we can only offer 24 hours per week to cover our core shifts over the weekend, mornings and evenings - to assist patients when they most need us.

The extensive training equips you with valuable skills and includes assessments. We are offering fully paid training courses on a full-time basis, Monday-Friday (9am-5pm) for 4 weeks. We also offer part-time courses running Tues, Weds, Thurs evenings (6pm-9:30pm) and Sat-Sun (9am-5pm) for 6 weeks. You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own.

Upcoming available start dates are:

• Monday 19th May 2025 - Full Time
• Monday 23rd June 2025 - Full Time

Once you’ve completed your training, you can join the team part-time (or full-time as explained above) on your pre-approved shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends so you should expect to work at these times, plus some bank holidays, which may include Christmas.

As part of 111, you will be the first point of contact for members of the public with a 24hour urgent but non-emergency health concern, providing advice and signposting assistance to onward care utilising the NHS Pathways triage system.

Your responsibilities will vary which includes following assessment:

• Managing calls from patients and healthcare professionals
• Use computer systems to capture patient information
• Communicate effectively in a healthcare environment with colleagues as well as callers
• If they are well, advice and support on accessing local services such as general practice, dentists, pharmacies and other healthcare services.
• Transfer calls to our clinical assessment services which is on hand 24/7 to provide expert advice, assessment and support.
• If they have a query about their medication, immediate support from a pharmacist
• Be required to deal with distressing and emergency situations

What you will get:

• £12.21 per hour– daytime and during training (07:00-23:00)
• £15.18 per hour – contractual night rate (23:00-24:00)
• £15.71 per hour – further pay enhancements when working between 18:00 Friday-midnight, and any hours worked on Saturday or Sunday. Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours.
• 33 days annual leave, including bank holidays
• Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
• Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

What you will need:

• GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
• Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
• A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.