NHS 111 Health Advisor

Practice Plus Group; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Bristol is seeking an NHS 111 Health Advisor to handle calls and assist individuals through critical decisions. The role requires a calm demeanor, empathy, and strong communication skills. Expect extensive, fully-paid training along with various employee wellbeing benefits, including 33 days annual leave. This is an on-site position with a salary of £12.21 to £15.71 per hour, based on hours worked.

Benefits

33 days annual leave

Paid training

Competitive pension scheme

Discounts & Perks

Wellbeing Support

Qualifications

• Ability to triage calls and provide assessments.
• Experience with NHS Pathways System preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Guide individuals through critical decisions with care.
• Provide non-clinical advice using established systems.
• Assess a variety of calls professionally.

Skills

Calm under pressure

Empathy

Passionate about care

Job description

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UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

NHS 111 Health Advisor | Located on-site - Bristol

Ready to take the next step in your career andmake a real impactevery day? This is your chance to train to be aHealth Advisorand work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.

In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.

Employee Wellbeing and Benefits

At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:

• 33 days annual leave,increasing with service up to36 days per year(including bank holidays) to help you recharge.
• Paid trainingand continuous learning opportunities to grow your career.
• Competitive pension schemewith Scottish Widows or the Peoples Pension.
• Salary Finance: Access to salary advances, loans, and government benefits.
• Discounts & Perks: Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
• Cycle to Work Scheme,Eye Care Vouchers, andHoliday Sell-Backoptions for your convenience.
• Wellbeing Support: Free 24/7 counselling and advice helpline, including free premium access toHeadspaceto support mental wellbeing.

Plus, we offer a range of additional benefits to enhance your lifestyle and wellbeing.For more details on our full benefits package,.

Pay Rates

• £12.21per hour (7am-11pm)
• £15.18per hour (11pm-7am)
• Enhanced rateof£15.71per hour when working between Friday 18:00 to Monday 7:00am.

Please note that theweekend rate is a none contractual incentive for working unsociable hours and you will be paid £12.21 during your training.

Working Hours

We understand the importance of flexibility and we have a selection of different shift patterns to offer that is based only on 24 hours per week.

Please note that this rolecannot be worked remotely,and you must be able to attend shifts in our 111- contact centre:Lysander House, Cribbs Causeway, Bristol BS10 7TQ.

Training and Development

We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

Schedule:

• Full-Time: Monday-Friday (9am-5pm) for 4 weeks
• Part-Time: Tues, Weds, Thurs (6pm-9:30pm) and Sat-Sun (9am-5pm) for 6 weeks
• It is essential that you attend training every day.
• You will undergo assessments and call audits throughout training. Passing these isessentialto continue with the role. Failure to pass on your second attempt will result in no longer being able to continue with the role.
• After training, you will receive an additional8 weeks of supportto ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.

Pleaseclick here for further information:

This training ensures you're ready to make an impact from day one, with ongoing support to help you succeed in your career.