NHS 111 Health Advisor

JR United Kingdom; Bristol; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a forward-thinking healthcare service as a Health Advisor in Bristol, where you will play a crucial role in assisting patients through a state-of-the-art triage system. This position offers a unique opportunity to develop your skills in a supportive environment, handling calls that can make a real difference in people's lives. With flexible hours, competitive pay, and a commitment to career progression, you will thrive in a dynamic team dedicated to providing excellent healthcare. Embrace the chance to grow your career while making a positive impact on the community.

Benefits

25 days annual leave

Company pension scheme

Life assurance

Cycle to work scheme

Retail discounts

Employee assistance programme

Qualifications

• GCSE/Functional Skills in English and Maths at Grade C or above.
• Excellent listening and communication skills with IT proficiency.

Responsibilities

• Manage calls from patients and healthcare professionals.
• Direct patients to suitable services using the Pathways System.
• Capture patient information using computer systems.

Skills

Listening Skills

Communication Skills

IT Skills

Empathy

Education

GCSE/Functional Skills in English

GCSE/Functional Skills in Maths

Job description

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Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Bristol you’ll be doing just that.

This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

We offer enhanced pay rates for weekends, at the moment we can only offer 24 hours per week to cover our core shifts over the weekend, mornings and evenings - to assist patients when they most need us.

The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for 6 weeks; or part-time Tues, Weds, Thurs (6pm-9:30pm) and Sat-Sun (9am-5pm) for 8 weeks. You must attend every training day. Followed by a further eight weeks’ support before you are signed off to work on your own.

• 6th May 2025 - Full Time
• 31st May 2025 - Part Time
• 9th June 2025 - Full Time

Once you’ve completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.

• Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs
• Direct patients to the service suitable for their needs, using the Pathways System appropriately
• Capture patient information using computer systems
• Communicate effectively in a healthcare environment with colleagues as well as callers, and adjust communication to fit their knowledge whilst handling calls with empathy and understanding

What you will get:

• Pay:
• £12.21 per hour– daytime and during training (07:00-23:00)
• £15.18 per hour – night rate (23:00-07:00)

Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours.

• 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
• Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.

What you will need:

• GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
• Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
• A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

About the Company:

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So, we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.