Nexus - Risk Intelligence Coordinator - Liverpool - VPS

TN United Kingdom; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in security solutions is seeking a Risk Intelligence Coordinator to enhance customer engagement and drive revenue growth. This role involves developing outreach strategies and analyzing data to identify upselling opportunities. The ideal candidate will possess strong sales experience and exceptional communication skills, thriving in a fast-paced environment. Join a company committed to fostering a great culture and offering competitive salary packages, along with internal development opportunities. If you're passionate about customer satisfaction and looking to make a significant impact, this role is for you!

Benefits

Enhanced Annual Leave Scheme

Life Assurance

Employee Assistance Programme

Flexible Savings and Affordable Loans

Colleague Recognition Scheme

Competitive Salary Packages

Internal Development Opportunities

Qualifications

• Sales experience with high-volume outbound calls.
• Strong interpersonal and communication skills.
• Excellent organizational skills and ability to multi-task.

Responsibilities

• Develop personalized outreach strategies for customers.
• Conduct in-depth analysis of T-Trak reports.
• Implement targeted communication plans for campaigns.

Skills

Sales Experience

Account Management

Customer Satisfaction Understanding

Communication Skills

Organizational Skills

Job description

Social network you want to login/join with:

Nexus - Risk Intelligence Coordinator - Liverpool - VPS, Liverpool

Client:

The VPS Group

Location:

Liverpool, United Kingdom

Job Category:

Finance

-

EU work permit required:

Yes

Job Reference:

26ce4bea33b5

Job Views:

15

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Location: Liverpool

Who are we?

From inception in 1 Nexus has become the go-to provider for outsourced security solutions in the UK. We provide all forms of security from mobile patrols to static guarding using our highly skilled and accredited supply chain of Network Partners.

The Role:

What to Expect:

• T-Trak development and support including desktop risk assessments for upselling opportunities both new and existing customers.
• Develop personalised outreach strategies for existing customers based on their historical data and preferences.
• Review group-wide data to conduct in-depth analysis of T-Trak reports and data to identify emerging trends and areas of potential upselling (e.g., Re-secure, Breach data FlyTipping).
• Review inspection issue reports to identify upselling opportunities and resolve property issues that pose an immediate risk to property status.
• Implement targeted communication plans to engage with customers during specific seasonal campaigns or events.
• Support seasonal campaigns to drive revenue such as drain downs during winter, dark night campaigns for increased security, and seasonal initiatives based on risk such as horse fairs and planned events supported by risk-related data.

Who are we looking for:

• Sales experience with high-volume outbound calls and proven success in outbound call environments.
• Account management and development skills.
• Understanding of factors influencing customer satisfaction and the importance of consistently delivering outstanding service.
• Ability to work in partnership with operational colleagues to enhance the customer journey.
• Strong interpersonal and communication skills – oral, written, and listening.
• Excellent organisational skills with the ability to prioritise daily tasks and multi-task effectively.
• Able to work under pressure and meet tight deadlines.

Mission:

We are fully committed to achieving our vision: To be a World Class Security Organisation, focused on delivering the VPS UK Security Services mission:

• To be the supplier of choice.
• To be the employer of choice.
• Offering competitive salary packages.
• Providing internal development and progression opportunities.
• Fostering a hard-working and great company culture.
• Implementing a colleague recognition scheme.
• Recommending a friend scheme.
• Offering an enhanced annual leave scheme with buy & sell options.
• Providing life assurance.
• Offering enhanced family leave.
• Providing an employee assistance programme.
• Introducing Plane Saver – flexible savings and affordable loans.