Newcastle Crew Team Lead

FatFace; North East; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading fashion retailer in Newcastle is seeking a Crew Team Leader. This part-time role involves ensuring store operations, managing a team, and delivering outstanding customer service. Ideal candidates should have leadership skills and experience in customer service. Benefits include 25 days holiday, discounts, and a pension scheme.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox platform access

Thrive learning system

Dental insurance

Pension scheme

EAP support services

Sick pay allowances

Sabbatical leave

Enhanced family-friendly policies

Refer a friend scheme

Qualifications

• Proven leadership skills and peer respect.
• Experience in customer service is essential.
• Excellent interpersonal, organisational, and communication skills.

Responsibilities

• Provide exceptional service in-store and multi-channel sales.
• Resolve customer issues effectively at store level.
• Oversee daily store operations and delegate tasks.

Skills

Leadership skills

Customer service experience

POS management

Interpersonal skills

Organizational skills

Communication skills

Team-oriented mindset

Job description

Role: Crew Team Leader

Location: Newcastle

Contract Type: Permanent, Part-Time (24 hours)

Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work, now is a great time to join our journey and build your career.

Who are we?

For over 30 years, we've travelled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM.

Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to foster an inclusive environment where everyone can connect with customers, colleagues, and communities. You play a key role in creating a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview:

As Crew Team Leader, you are part of the management team with responsibilities to ensure the store operates safely, manage the team, and deliver excellent service.

Role Responsibilities:

1. Provide exceptional service, helping customers find products suited to their needs for in-store and multi-channel sales.
2. Resolve customer issues effectively and promptly at store level.
3. Offer attentive service at the tills, processing POS transactions and thanking customers.
4. Build customer loyalty through opt-in at the POS.
5. Delegate tasks and oversee daily store operations.
6. Understand the commercial aspects of retail, including reading reports, analysing data, and decision-making.
7. Ensure the store adheres to visual guidelines, maintains product presentation, replenishment, and cleanliness, and sets up seasonal launches or sales.
8. Maintain business security by ensuring compliance with policies, loss prevention, and health & safety standards in the absence of management.
9. Stay updated with company products, activities, and promotions, and implement changes as needed.

Role Competencies:

1. Proven leadership skills and peer respect.
2. Experience in customer service is essential.
3. Experience with POS management, banking procedures, and meeting deadlines.
4. Excellent interpersonal, organisational, and communication skills.
5. Positive, proactive attitude with confidence to take initiative.
6. Ability to work under pressure, learn quickly, and retain information.
7. Team-oriented mindset and enthusiasm for the brand.

Benefits of working with us:

• 25 days holiday plus bank holidays (pro rata)
• Generous monthly discount allowance
• Perkbox platform access from day one, offering discounts, wellbeing content, and more
• Thrive learning system with extensive training resources
• Dental insurance (employee funded)
• Pension scheme
• EAP support services
• Sick pay allowances
• Sabbatical leave based on service
• Enhanced family-friendly policies, including maternity leave
• Refer a friend scheme