*New Store Opening in Malton* Trainee Shift Manager Fast Track Programme - £14.01 per hour (Onc[...]

McDonald's; Malton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fast-food chain is opening a new restaurant in Malton and is looking for Crew Members and Shift Managers. Crew Members will focus on customer service and food preparation, while Shift Managers will lead teams and ensure operational excellence. Join a friendly team dedicated to providing the best customer experience and enjoy benefits like holiday pay and employee discounts.

Benefits

Holiday pay

Service awards

Pension scheme enrollment

Meal allowances

Employee discounts

Qualifications

• Friendly, welcoming, and helpful demeanor.
• Ability to work efficiently in a fast-paced environment.
• Experience in managing and leading teams in retail or hospitality.

Responsibilities

• Provide friendly, fast, and accurate service.
• Oversee shift requirements and guide staff.
• Ensure standards are met and resolve issues.

Skills

Communication

Problem-solving

Customer focus

Team leadership

Adaptability

Job description

Overview

Our new restaurant is opening soon in Malton. Successful candidates will undergo training at our Scarborough Fayre restaurant, YO11 3UT, from now until the opening.

McDonald’s UK has been serving communities for over 50 years and is one of the most recognized brands worldwide. We are committed to core values: Serve, Inclusion, Integrity, Community, and Family. We foster a safe, respectful, and inclusive workplace, providing quality jobs and opportunities for all.

Join us to become part of a team dedicated to delivering the best customer experience. As a Crew Member, you'll prepare food, serve at the till, and look after customers in our clean, friendly environment. Your role is vital in maintaining high standards of quality, service, and cleanliness, ensuring every customer has a brilliant visit.

Key responsibilities include providing friendly, fast, and accurate service, completing tasks per training and company guidelines, following safety and hygiene procedures, and treating customers and colleagues with courtesy and respect.

Ideal candidates will be friendly, welcoming, and helpful, with good communication skills, high energy levels, and the ability to work efficiently in a fast-paced environment. A genuine smile, enthusiasm, and the ability to connect with customers are essential.

As a Shift Manager, you will oversee all shift requirements by guiding and coaching staff, ensuring standards are met, monitoring operations, reallocating resources, and resolving issues. You will manage a team of 80+ employees within a multi-million-pound restaurant, contributing to sales growth, profitability, and delivering an outstanding customer experience.

This role requires experience in managing and leading teams in retail, hospitality, or customer-focused environments. It involves working varied shifts, including weekends and bank holidays.

Position Requirements:

• Demonstrate leadership and role model customer-focused behaviors
• Deliver personalized service and connect with customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries with knowledge of food and promotions
• Use initiative, confidence, and problem-solving skills
• Treat colleagues and customers with courtesy and respect

Position Attributes:

• Work various shifts, including breakfast, evenings, and potentially overnights

Benefits include holiday pay, service awards, pension scheme enrollment, meal allowances, employee discounts, and more.