New Partner Experience Agent - French Speaking

Deliveroo; Greater Manchester; Hybrid; GBP 26,000 - 33,000; Full time

Job summary

A leading food delivery company is seeking a New Partner Experience Agent in Greater Manchester. This role involves assisting new restaurant partners with onboarding and providing high-quality customer service. The ideal candidate is fluent in French and English, has strong interpersonal skills, and is committed to professional development. Offering a base salary of £26,600 and potential bonuses, this hybrid role requires excellent communication and organizational skills.

Benefits

Comprehensive benefits package

Diversity and inclusivity

Professional development opportunities

Qualifications

• Native or fluent in French and English.
• Confidence in making regular calls.
• IT literacy and ability to keep systems updated.
• Team player with a positive attitude.

Responsibilities

• Assist new restaurant partners to set up their accounts.
• Collaborate with the launch team and account managers.
• Achieve challenging KPIs while maintaining excellent customer service.
• Maintain organized daily call plans.

Skills

Fluent in French

Fluent in English

Interpersonal skills

IT literacy

Positive attitude

Job description

The Role

We are building a Restaurant Launch Team to engage with our new restaurant partners on the Deliveroo platform within the EU small and medium businesses (SMB) team. This team centralizes restaurant launch and sales development activities to support our European markets, ensuring a consistent approach across all restaurant partners.

As a New Partner Experience Agent, you will support new restaurants during their onboarding process, answer their questions, and provide high-quality service as needed.

This role involves working to tight deadlines, managing requests from restaurants nationwide. It is a hybrid position after passing probation, reporting to your Restaurant Launch Team Leader.

The base salary is £26,600, with a potential bonus of up to £6,000 annually, paid quarterly. The start date is 30th June 2025.

What you will do

• Assist new restaurant partners via phone to set up their accounts and prepare them to start accepting orders.
• Collaborate with the launch team, sales team, and account managers to represent Deliveroo to new partners.
• Achieve challenging KPIs while maintaining excellent customer service.
• Maintain organized daily call plans to meet your goals.

What you'll need to be successful

• Native or fluent in French and English.
• Confidence in making regular calls and a strong phone presence.
• IT literacy and ability to keep systems updated.
• Team player with a positive attitude and good interpersonal skills.
• Commitment to professional development.
• A positive influence on colleagues and a collaborative work style.

Why Deliveroo?

Deliveroo is more than just quick food delivery; it is a high-growth, innovative company facing exciting challenges and opportunities. We aim to be the definitive food app, transforming the way people think about food through technology and rapid industry expansion.

Benefits and Diversity

We prioritize employee welfare and offer comprehensive benefits covering health, family, finance, community, growth, time off, and relocation. We celebrate diversity and inclusivity, welcoming individuals regardless of gender, race, sexuality, religion, or personal preferences. All you need is a passion for food and a desire to be part of a fast-growing startup in this dynamic industry.