New Member & Sales Host

Virgin Active & KAUAI; Northampton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave incl. bank hols

The Peoples Pension (3% employer)

Complimentary Virgin Active membership

Discounts on PT sessions

Discounts across Virgin Group brands

Salary Finance access

Mental health support with counselling

Corporate letting services via Dexters

ePoints discounts

Job summary

Virgin Active & KAUAI in Northampton searches for a New Member & Sales Host. You will drive membership sales, deliver onboarding experiences and greet new members with a warm welcome as you guide them through their first 90 days.

A focus on retention, engagement, and premium service is essential. Your role includes tours, cross-selling classes and services, and collaborating with instructors and club teams to ensure a flawless experience.

Qualifications

• Experience in sales, hospitality, wellness or customer-facing environments.
• Strong desire to help people and build relationships.
• Ability to meet/exceed sales targets while delivering premium experience.

Responsibilities

• Take ownership of membership sales targets and club growth.
• Deliver value-led tours based on member goals.
• Drive self-generated leads and follow up using CRM.
• Welcome new members and provide onboarding for 90 days.
• Support smooth club operations and uphold brand standards.

Skills

Sales experience

Hospitality

Customer-facing

Wellness focus

CRM systems

Tools

CRM systems

Job description

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a New Member & Sales Host to join our Acquisitions team.

Role Type: Full time

Number of Hours: 40

In this role, you will play a part in being responsible for inspiring people to begin their wellness journey, delivering an exceptional sales and onboarding experience, and ensuring every new member feels welcomed, valued and supported through their first 90 days. You are the first impression of the club and a core part of building long-term member relationships.

The Role

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
• Drive self-generated leads and maintain consistent follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
• Encourage participation across classes, PT, recovery, and club services.
• Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management, and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

Who We’re Looking For

• Previous experience in sales, hospitality, wellness, or customer-facing environments (desirable).
• A strong passion for people, wellness, and meaningful connection.
• The ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills – warm, confident, and engaging.
• Strong organisational skills with attention to detail and follow-through.
• A proactive, positive attitude and a natural sense of care and hospitality.
• Flexibility to work early mornings, evenings, weekends, and club events.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry-leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

The Perks

• 33 days (including bank holidays) annual leave, plus a Celebration Day – and we want you take them
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% offPTsessions.
• You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.

Pay Range

£26,436.80—£26,436.80 GBP