New Instructions Apprentice Legal Assistant

Lyons Bowe Limited; West of England; Hybrid; GBP 13,000 - 17,000; Full time

Job summary

Lyons Bowe Limited in Keynsham or Bristol is seeking an Apprentice Legal Assistant to join the New Instructions team. The role involves onboarding new clients, processing documentation, and handling inquiries with a strong emphasis on accuracy and client service.

Starting at £15,000, you will be enrolled on an apprenticeship programme studying a Level 3 Business Administration with Legal Pathway, taking about 15 months with one work day per week for study.

Qualifications

• GCSEs grade 4 or above in English and Maths.
• Good working knowledge of Microsoft Office packages including Word, Outlook and Excel.
• Experience working in an office environment.

Responsibilities

• Navigation and use of case management system and integrated systems.
• Dealing with postal duties and filing tasks.
• Opening and closing/archiving files; scanning documents.
• Meeting and greeting clients and visitors; building relationships with external clients.
• Monitoring online systems for new cases; opening files and CRM administration.
• Responding to client inquiries in a timely and friendly manner.
• Supporting team leaders in sales tasks as required.
• Identifying opportunities and building long-term client relationships.
• Promoting Lyons Bowe products/services to meet clients’ objectives.

Skills

Microsoft Office

Education

GCSEs English & Maths

Job description

New Instructions Apprentice Legal Assistant

Join a forward thinking law firm, where innovation meets opportunity. We invest in your growth and support your ambitions.

New Instructions Apprentice Legal Assistant

Starting Salary £15,000

Lyons Bowe is a local, high-street Solicitors, but with a difference! Established in 2014, we have developed state of the art technology which allows us to offer exceptional legal services across Residential Conveyancing, Family & Private Client whilst also providing that all-important high-street service to our local communities.

Following the progression and development of our teams we have an opportunity for an Apprentice Legal Assistant to join our team in Keynsham or Bristol.

If you are bright, driven and committed to take ownership of your career with a real can-do attitude and team spirit then an apprenticeship at Lyons Bowe is the perfect choice for you.

The New Instructions team is a market leading initiative designed to make the process of dealing with a law firm easy and seamless. Our New Instructions team are the face of Lyons Bowe, providing exceptional service and professional advice and guidance.

Job Purpose

As the face of Lyons Bowe, the Legal Assistant in the New Instruction Team is responsible for the onboarding of new clients and supporting the team leader by processing the relevant documentation, responding to queries and keeping the relevant parties fully informed at all times.

Client contact by telephone and correspondence on current matters also form a major part of the daily duties as well as the responsibility for maintaining records and databases within the department.

Responsibilities and Duties

Administration

• Navigation and use of case management system and integrated systems
• Dealing with postal duties (including franking, arranging special and recorded delivery items at the Post Office and collection of DX from local collection point)
• Opening and closing/archiving files
• Filing, photocopying, and scanning documents

Client Care

• Meeting and greeting clients and other visitors to the office
• Building relationships with estate agents and other external clients to build the Lyons Bowe name in the location

New Instructions Tasks

• Monitoring our online systems throughout the day for new cases – Opening Files and the administration of these files as well as maintaining the Customer Relationship Management (CRM) system
• Responding to inquiries made by clients about products and services in a timely and friendly manner.
• Supporting the New Instructions Team Leader and New Instructions Team Manager in sales tasks as and when required
• Identifying opportunities and build long term relations with the appropriate prospects
• Promote the company’s products/services addressing or predicting clients’ objectives
• Provide trustworthy feedback and after-sales support

Requirements

We are looking for candidates who have:

• GCSE’s grade 4 or above in English and Maths
• Good working knowledge of Microsoft Office packages including Word, Outlook and Excel
• Experience working in an office environment

Ideally, they will have worked within an Estate Agents or Law Firm and have a good understanding of the conveyancing process, however this is not essential as full training will be given.

We are looking for an outgoing team player who is self-motivated, can work well under pressure and is looking to build a career in law.

Training Plan

Upon joining Lyons Bowe, you will be enrolled on an apprentice programme studying a Level 3 Business Administration with Legal Pathway.

This takes approximately 15 months to complete and during this time you will be allocated 1 day per week to complete your studies at work.

Development/Progression Plan

New Instructions is the cornerstone of our business, and we are extremely proud of the work that the team carries out on a daily basis.

There are plenty of opportunities for the postholder to develop their skills within New Instructions and have a successful and fulfilling career, however, here at Lyons Bowe we appreciate that everyone is different, and we are lucky enough to have a strong legal and operational aspect to our business.

So, whether they want to develop their skills in New Instructions, train as a Legal Assistant with the view to becoming a solicitor or find a career within a business support function, we have development and progression plans available for them.

Any opportunities or requests will be discussed with the postholder, Line Manager and Learning & Development Manager as required.

Whatever you decide to do, Lyons Bowe will support and guide you along the way.