New Housing Sales Advisor

Onward; United Kingdom; Hybrid; GBP 43,000; Full time

Job summary

A housing organization in Crewe is looking for a Sales Advisor to join the Growth and Regeneration Team. This role involves managing the sales process, ensuring excellent customer service, and working both on-site and remotely. Ideal candidates will have strong customer service skills and experience with sales processes. The position includes opportunities for career development and a competitive salary package.

Benefits

Competitive salary

32 days annual leave

Pension scheme with matched contributions

Flexible working environment

Learning for Life scheme

Qualifications

• Experience managing customer enquiries and sales processes.
• Ability to perform eligibility and affordability checks.
• Knowledge of Homes England criteria.

Responsibilities

• Manage customer enquiries and maintain CRM database.
• Assist customers with home ownership options.
• Operate sales office and organize property viewings.
• Collaborate on marketing activities.

Skills

Customer service

CRM management

Sales process knowledge

Communication

Marketing collaboration

Job description

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• We offer a competitive salary of £42,200 per annum.
• 32 days annual leave plus bank holidays, totaling 40 days paid holiday per annum, which is equivalent to 8 weeks.
• Salary Finance - access both short and long-term loans, plus a savings facility.
• Opportunity to increase annual leave through service or holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• Flexible working environment with family-friendly policies.
• Simply Health cash plan covering dental, optical, physiotherapy, 24HR private GP access, and more.
• Paid leave for sickness, maternity, paternity, and adoption.
• Up to £150 annually through the ‘Learning for Life’ scheme.
• Discounts and cashback offers across retail, automotive, holidays, and cycle-to-work schemes.
• Support for career development with training and qualifications.

About the role

We are recruiting a Sales Advisor (home and site-based) to support the Growth and Regeneration Team, focusing on our Signaller’s Croft scheme in Basford, Crewe. Responsible for managing the sales process from pre-sale to completion, achieving targets, and delivering excellent customer service.

This role is primarily on-site, with some home working and occasional travel for meetings or support at other locations.

Regular weekend work (Fridays and Saturdays) is required, with a day off during the week available as flexibility.

Interviews are scheduled for August 19th and 21st.

Responsibilities

Manage customer enquiries, maintain CRM database, and support homeownership options and buying process.

• Customer eligibility and affordability checks

Gather supporting documents, ensure applicants meet Homes England criteria, and work with mortgage advisors to maximize affordability and shares.

• Viewings

Operate sales office and show-home, organize viewings, launch events, and open days.

Administer reservations, assist customers, coordinate with solicitors, check mortgage offers, and handle legal documentation and handovers.

• Marketing

Collaborate on marketing activities, update listings, social media, sales literature, and signage. Contribute to development opportunity analysis and demand assessment.

• Performance Reporting

Maintain records, update systems, gather customer feedback, and support reporting and continuous improvement efforts.